My Azure extended year and $150,000 credits

Hi all

The crisis has finally struck!

My entitlement has somehow been converted to a Pay-As-You-Go account which is not as it should be. I have completed the next level in the Microsoft Startup Hub and should have $150,000 credits for another year.

I have had to delete everything from my Azure account as even if I did not qualify I would have about $2,677 credits remaining until 5 Nov 2024, but billing already started on my subscription.

This is a personal crisis for me and my business as we are self-funded and cannot afford the costs.

It seems the communication to proceed with the next level was sent to the wrong email address again and not as we fixed in the first place.

If we don't rectify this, I will lose everything we have worked so hard for. This setback will cost us a year of development and everything we have worked so hard for.

This is truly upsetting, and I honestly don't know what more I can do.

Microsoft and the startup program have put me in a very difficult position and have truly broken my trust.

Can we please work on this with the highest priority, and we will have to involve the Microsoft Startup Hub please. I have also raised a ticket with them, but yet again it is addressed to the wrong email address for the reply as it is automated, and I cannot change it.

Please help.

Best,