Removing Outdated App Installation Errors in Microsoft Intune

Maximilian Deibert 0 Reputation points
2024-10-31T14:28:57.5933333+00:00

Hello everyone,

I'm experiencing an issue with my Microsoft Intune dashboard. It continues to show app installation errors for users who no longer exist on the Windows 11 devices, as they have been removed. These error messages relate to both Win32 apps and Microsoft Store apps and seem outdated, cluttering the dashboard.

User's image

  1. Is there a way to remove or clean up these outdated error messages?
  2. Is it possible to delete these error messages directly on the device or initiate a complete re-evaluation?

For example, the Company Portal app was deployed as a Microsoft Store app for Windows 11 devices. The following image shows the existing installation error:User's image

Any tips or solutions would be greatly appreciated.

Thank you in advance!

Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
9,847 questions
Microsoft Intune Application management
Microsoft Intune Application management
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Application management: The process of creating, configuring, managing, and monitoring applications.
954 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
5,176 questions
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  1. ZhoumingDuan-MSFT 13,635 Reputation points Microsoft Vendor
    2024-11-01T02:19:52.55+00:00

    @Maximilian Deibert, Thanks for posting in Q&A.

    From your description, it seems there is something wrong in your Intune dashboard.

    To remove these outdated error messages, please click the error and see which app is failed. After we find the affected app, check the "Device install status" of the affected app to see on which device it is failed. If the assigned users have been removed from the device, please also remove the user's assignment in the app properties.

    Could you share with us the applications install behavior and assignment status?

    For the win32 apps issue, please check whether the detection rules are configured properly, and we can use Remediation Script to fix this issue.

    Here are links to troubleshoot win32 app deployment issue.

    https://www.reddit.com/r/Intune/comments/1856sue/clearing_up_old_app_install_errors/

    https://www.reddit.com/r/Intune/comments/v6q0z0/can_you_clean_up_the_intune_dashboard_errors/

    Non-official, just for reference.

    For UPN apps issue, since it downloads apps from Microsoft store, so the error code may relate to proxy, firewall, antivirus, here are some solutions you can refer the fix the issue.

    https://answers.microsoft.com/en-us/windows/forum/all/cannot-install-apps-from-store-error-code/fcd3b243-17cd-47b1-a620-6656f4f4264a

    https://answers.microsoft.com/en-us/windows/forum/all/problem-with-error-code-0x8024402c-unable-to/28e7eea3-562a-4bbb-b984-3a09bc7bd22f

    Hope above information can be helpful, if there is any update, feel free to let me know.

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