Outlook Crash in Legacy Mac UI with Mixed Attachments

Sagar K 15 Reputation points
2024-11-04T07:13:04.4033333+00:00

I have an Outlook add-in deployed that performs processing before sending emails. It’s working smoothly across various environments, including:

  • All major browsers, including Safari
  • Windows Outlook (new UI)
  • New Outlook UI on Mac

However, I’m encountering an issue in the legacy UI on Mac where Outlook crashes under one specific condition: when both an inline attachment and a regular attachment are added to the email. All other cases work without issue in the legacy UI on Mac.

We are specifically seeing this issue on outlook 16.90, everything is working fine on 16.88.

Dump of the crash:

Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
ExceptionEnumString: 1
Exception Code: KERN_INVALID_ADDRESS (0x00001903694d71a0)
Date/Time: 2024-10-31 12:59:24 +0000
Application Name: Microsoft Outlook
Application Bundle ID: com.microsoft.Outlook
Application Signature: OPIM
Application Bitness: x64
Application Version: 16.90.2.24102719
Crashed Module Name: Microsoft Outlook
Crashed Module Version: 16.90.24102719
Blame Module Name: Microsoft Outlook
Stack Trace:
#1 0x0000000105e65584 in (Microsoft Outlook + 0x0000000001295584)
#2 0x000000018ba57180 in ___CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ (CoreFoundation + 0x0000000000073180)
#...

Outlook
Outlook
A family of Microsoft email and calendar products.
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Office Development
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Development: The process of researching, productizing, and refining new or existing technologies.
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Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
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1 answer

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  1. NoOneCan 410 Reputation points
    2024-11-05T14:35:11.11+00:00

    You may update latest version 16.90.3 (24110120) to check this issue.

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