Creating an Azure Free Account: We’re unable to validate your phone number

Gabriel Marco Mercado 20 Reputation points
2025-02-11T23:46:13.7166667+00:00

Good day!

I am from the Philippines and I am trying to create a free Azure Account, but I'm faced with the problem: "We’re unable to validate your phone number."

I have already tried going to the Help + support to submit a ticket, but it seems that I have the same exact problem as this forum: https://video2.skills-academy.com/en-us/answers/questions/1431080/we-re-unable-to-validate-your-phone-number

To recap:

  1. I went to https://azure.microsoft.com/en-us/pricing/purchase-options/azure-account?icid=portal and clicked on "Try Azure for free"
  2. Upon entering my information and my phone number, I'm faced with the prompt "We’re unable to validate your phone number."
  3. I tried logging in through (1) laptop, (2) phone connected to wifi, and (3) phone connected to 5G as other members have suggested to the linked forum. This includes using a different browser overall and using private/incognito windows.
  4. With no success, I contacted Microsoft support through live chat, and was led to Azure Help + support.
  5. Unfortunately, I also faced a ticket saying:

"® Experiencing authentication issues The portal is having issues getting an authentication

token. The experience rendered may be degraded.

Additional information from the call to get a token:

Extension: Microsoft_Azure_Support

Resource: self Details: The logged in user is not authorized to fetch tokens for extension 'Microsoft_Azure_Support'..."

Similar Issues in the forum for context:

Can you resolve this issue? Thanks 😊

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Accepted answer
  1. Raja Pothuraju 16,840 Reputation points Microsoft External Staff
    2025-02-13T12:04:48.4+00:00

    Hello @Gabriel Marco Mercado,

    Thank you for connecting offline on this.

    As discussed; to address the issue, we contacted our support team and raised a ticket with the Azure Subscription/Account Review team.

    A support engineer from the Account Review team unblocked your phone number, allowing you to sign up for a new Azure tenant.

    I hope this information is helpful. Please feel free to reach out if you have any further questions.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    1 person found this answer helpful.
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