Unable to sign in to the Office Apps on the MAC and WINDOWS

John Peter 25 Reputation points
2025-02-14T09:04:54.6533333+00:00

Hello,

Please i need your help on this issue.

One of my customer is having an Unable to sign in to the Office Apps on the MAC and WINDOWS.

I did confirm the same issue happened when installing it from https://www.microsoft.com/en-us/microsoft-365/download-office

Screenshot Request: Windows OS:

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MacOS:

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  1. Emi Zhang-MSFT 30,011 Reputation points Microsoft External Staff
    2025-02-17T06:03:50.5+00:00

    Hi,

    Is it a problem after logging in to the 2 computers, or is it a problem when the login interface does not appear?

    Which version of Office did you purchase?

    How did you log in to your account? Did you use the Microsoft account to login?

    Are both computers on the same network?

    Please try to log in to another account to rule out whether it is an account issue.

    Please refer to this document to find the appropriate activation method for the user's Office product and try it.

    https://support.microsoft.com/en-us/office/activate-office-5bd38f38-db92-448b-a982-ad170b1e187e

    Please be a bit more precise to explain your problem so that I can get more accurate solutions to this problem. I’m glad to help and follow up your reply.

    If the response is helpful, please click "Accept Answer" and upvote it.

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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