One Note Synchronization error

류동혁(Danny Ryoo) 1 Reputation point
2021-01-06T07:00:29.987+00:00

Hello,

I am using OneNote via my company email address. However, I cannot see what I wrote in OneNote from my mobile phone. I found out there are 2 OneDrive folders under my email address. Please find the 2 attached screenshots. Could you please answer how to solve this problem?

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Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Development: The process of researching, productizing, and refining new or existing technologies.
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OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emily Hua-MSFT 27,581 Reputation points
    2021-01-06T10:42:04.233+00:00

    @류동혁(Danny Ryoo)

    If you use the OneNote on mobile phone, I would suggest you post a new question on the following forum, as Office mobile apps are not supported on Q&A forum currently. Thanks for your understanding.
    Microsoft Answers community for OneNote mobile app

    Is there any sync error massage shown on your mobile phone?
    If yes, I personally suggest you add this information into your new post.
    Please also check the location where these notebooks are stored, and share it in your new post.

    Besides, according to your screenshots, the first one is the OneDrive for personal, as there is an icon for "Persoanl Valut", this is a function OneDrive for Business does not have.
    If you use one email address to login into both OneDrive for personal and OneDrive for business, I suggest you change the email address or phone number for your Microsoft account.
    This action could distinguish between personal Microsoft account and the account which used for organization, then maybe it could reduce the occurrence of some problems.

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  2. 류동혁(Danny Ryoo) 1 Reputation point
    2021-01-07T00:34:00.167+00:00

    Thank you for your quick question. I have one more question and I will move to your suggested forum.

    My mobile onedrive shows the second screeenshot and my oneNote in my computer saves in the first onedrive.
    Besides, I don't have my personal email addresss with ryXXXn@dXXXt.com.
    I use the email address with ryXXXn@nXXXr.com in my personal laptop at home.

    Please see the attached screenshots on this answer. I think you are right. On the first screenshot in the first question above, I moved to outlook and there is no emails at all. So I clicked the microsoft account and it shows I am already in logged-in but there is some weird email address on top. "outlook_7F4F24CA05EE6BC1@harsh.com .com
    ".

    I logged out and log in as company email address but it is showing the same.

    Thank you for your support and I hope you can help me.

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