Problems Downloading Software Updates

Prescimone, Chris 121 Reputation points
2021-01-06T13:42:27.767+00:00

I am running SCCM 2006 and I was trying to download and deploy an update that was obtained from Microsoft Update. In this scenario KB4577586 but this issue is happening to any update.

However any updates I try to download keep failing because it's trying to use a proxy server that does not exist. Here is a copy of the PatchDownloader.log file 

Proxy is enabled for download, using registry settings or defaults. Software Updates Patch Downloader 1/5/2021 3:06:57 PM 4244 (0x1094)    
    Setting proxy for session based on registry, bypass proxy flag is set to 0 Software Updates Patch Downloader 1/5/2021 3:06:57 PM 14040 (0x36D8)    
    Proxy enabled, proxy server is 190.88.11.21:6813 Software Updates Patch Downloader 1/5/2021 3:06:57 PM 14040 (0x36D8)    
    Connecting - Adding file range by calling HttpAddRequestHeaders, range string = "Range: bytes=0-" Software Updates Patch Downloader 1/5/2021 3:06:57 PM 14040 (0x36D8)    
    HttpSendRequest failed 12029, can still rety for 3 times Software Updates Patch Downloader 1/5/2021 3:07:18 PM 14040 (0x36D8)    
    HttpSendRequest failed 12029, can still rety for 2 times Software Updates Patch Downloader 1/5/2021 3:07:49 PM 14040 (0x36D8)    
    HttpSendRequest failed 12029, can still rety for 1 times Software Updates Patch Downloader 1/5/2021 3:08:20 PM 14040 (0x36D8)    
    HttpSendRequest failed 12029 Software Updates Patch Downloader 1/5/2021 3:08:51 PM 14040 (0x36D8)    
    Download http://wsus.ds.download.windowsupdate.com/c/msdownload/update/software/secu/2018/01/windows8.1-kb4056898-v2-x64_515375e00a7b4a2fc06c28385f2a8824d0ba7bf5.cab to C:\Users\sccmuser\AppData\Local\Temp\2\CAB2BE1.tmp.cab returns 12029 Software Updates Patch Downloader 1/5/2021 3:08:51 PM 14040 (0x36D8)    
    ERROR: DownloadUpdateContent() failed with hr=0x80072efd Software Updates Patch Downloader 1/5/2021 3:08:51 PM 4244 (0x1094)

I am not sure why it's trying to use the proxy server at 190.88.11.21:6813 which is not valid, and is not being used by my company. We don't have a proxy server in place so I can't add any settings to make this change.

Under Site System Properties "Use a proxy server" is unchecked.

From what I can see, ADR is working fine for Endpoint Protection and monthly updates.

Any ideas what other settings I could check to allow these updates to go through?

Microsoft Configuration Manager Updates
Microsoft Configuration Manager Updates
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Updates: Broadly released fixes addressing specific issue(s) or related bug(s). Updates may also include new or modified features (i.e. changing default behavior).
1,005 questions
Microsoft Configuration Manager Application
Microsoft Configuration Manager Application
Microsoft Configuration Manager: An integrated solution for for managing large groups of personal computers and servers.Application: A computer program designed to carry out a specific task other than one relating to the operation of the computer itself, typically to be used by end users.
467 questions
Microsoft Configuration Manager
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Accepted answer
  1. Prescimone, Chris 121 Reputation points
    2021-01-06T20:00:09.213+00:00

    For anyone who comes across this and is running into the same issue I was able to find a solution.

    UpdDwnldCfg /clean was one part of it.

    The other step was to disable IP Helper. Once this was done, it no longer tried to use the proxy and the files were downloaded successfully.

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  1. Garth Jones 2,076 Reputation points
    2021-01-06T15:30:06.603+00:00

    Did you look within IE for what Proxy setting are there? Did you test downloading the file outside of SCCM? Did you check to make sure that the server isn't infected with spyware?

    https://www.enhansoft.com/how-to-download-a-software-update-outside-of-the-sccm-console/

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  2. Prescimone, Chris 121 Reputation points
    2021-01-06T15:52:13.647+00:00

    Thanks for the info. If I open a normal browser and attempt to download the file using Edge or Internet Explorer it works great. However, if I use psexec and launch Edge or Internet Explorer with the system account, I don't get any errors trying to access the file, but it won't allow me to download it. My guess is that it has to do with the browser security settings.

    Beyond that I have not found any type of spyware on the computer since all other browsing works great. It just happens to be this particular type of download keeps trying to use this proxy server that does not exist.

    I did just check the registry for that particular IP and I found it in the following location:

    HKEY_CURRENT_USER\Software\Microsoft\SMS\VPCache\DownloadConfig

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  3. Garth Jones 2,076 Reputation points
    2021-01-06T16:22:14.737+00:00

    If you can't download the file using the psexec trick then the problem is more likely to be NOT with MECM.

    As for the proxy, did you look for proxy setting in IE when you open it using psexec?

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  4. Prescimone, Chris 121 Reputation points
    2021-01-06T16:42:46.647+00:00

    I did look for the proxy settings in IE and there is nothing listed. The only place I have been able to find any reference is in the registry.

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