Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,975 questions
Login & Authenticator Issues -Can't Access The App
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Rhys Ward
46
Reputation points
I have a new phone and didn't back up the authenticator app like I probably should have in hindsight.
So when I am logging in to Office 365, it is asking me for the code being displayed on my Authenticator app, and it just isn't working because I'm not logged in to it on my new phone.
When I try to login to it on my phone, it is asking for either sign in details or QR code. I can't get to the QR code, because it wants me to enter the code from the app to access that online. I can't sign in the other way either because as soon as I've entered my login details, guess what? It is asking for the code again!!!
I can't see how I will ever be able to get in to it! There is only options to use the Authenticator app. If I were to be able to send a text to my phone number for example, that would solve the problem as I can still access the phone number.