SCSM Console does not appear on screen

Artimes 346 Reputation points
2021-01-08T19:57:34.917+00:00

I installed the scsm console ur5 on my local machine. After I created a template with respect to custom incident-form based on custom incident-class the console closed with the error below (attention the error is not related to the restarting process of the console). Now if I try to restart the console, the application does not appear. Only a small black preview on the task panel is displayed as you can see in the attachment. This only affects my user account on my machine. I can still run the console with my account from other machines and with different user-accounts from my machine as well. I also reinstalled the console but it does not change the behavior of the application. I can't reproduce the issue with other users. What I mean is, if I try to create a template as I described, the console closed with error but I can restart the application. Any suggestion?
54878-consolepreview.png 

System.ArgumentException: propertyName  
   bei Microsoft.EnterpriseManagement.UI.SdkDataAccess.DataAdapters.EnterpriseManagementObjectDataTypeBase`1.GetPropertyValue(Object source, String propertyName)  
   bei Microsoft.EnterpriseManagement.UI.SdkDataAccess.DataAdapters.BindableCachedDataItem`1.get_Item(String propertyName)  
   bei Microsoft.EnterpriseManagement.ServiceManager.Incident.Forms.IncidentFormControl.ShowAffectedCIs(IDataItem incidentItem)  
   bei Microsoft.EnterpriseManagement.ServiceManager.Incident.Forms.IncidentFormControl.IncidentDataItem_PropertyChanged(Object sender, PropertyChangedEventArgs e)  
   bei Microsoft.EnterpriseManagement.ServiceManager.Incident.Forms.IncidentFormControl.InitializeFormView()  
   bei Microsoft.EnterpriseManagement.ServiceManager.Incident.Forms.IncidentFormControl.OnDataContextChanged(Object sender, DependencyPropertyChangedEventArgs e)  
   bei System.Windows.DependencyPropertyChangedEventHandler.Invoke(Object sender, DependencyPropertyChangedEventArgs e)  
   bei System.Windows.FrameworkElement.RaiseDependencyPropertyChanged(EventPrivateKey key, DependencyPropertyChangedEventArgs args)  
   bei System.Windows.FrameworkElement.OnDataContextChanged(DependencyObject d, DependencyPropertyChangedEventArgs e)  
   bei System.Windows.DependencyObject.OnPropertyChanged(DependencyPropertyChangedEventArgs e)  
   bei System.Windows.FrameworkElement.OnPropertyChanged(DependencyPropertyChangedEventArgs e)  
   bei System.Windows.DependencyObject.NotifyPropertyChange(DependencyPropertyChangedEventArgs args)  
   bei System.Windows.DependencyObject.UpdateEffectiveValue(EntryIndex entryIndex, DependencyProperty dp, PropertyMetadata metadata, EffectiveValueEntry oldEntry, EffectiveValueEntry& newEntry, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType)  
   bei System.Windows.DependencyObject.SetValueCommon(DependencyProperty dp, Object value, PropertyMetadata metadata, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType, Boolean isInternal)  
   bei System.Windows.DependencyObject.SetValue(DependencyProperty dp, Object value)  
   bei Microsoft.EnterpriseManagement.UI.FormsInfra.FormView.SetupNewForm(FrameworkElement newValue)  
   bei Microsoft.EnterpriseManagement.UI.FormsInfra.FormView.OnFormChanged(FrameworkElement oldForm, FrameworkElement newForm)  
   bei Microsoft.EnterpriseManagement.ServiceManager.UI.Console.FormView.OnFormChanged(FrameworkElement oldForm, FrameworkElement newForm)  
   bei Microsoft.EnterpriseManagement.UI.FormsInfra.FormView.HandleFormChanged(FrameworkElement oldForm, FrameworkElement newForm)  
   bei Microsoft.EnterpriseManagement.UI.FormsInfra.FormViewController.SourceAttached(Object sender, SourceChangedEventArgs e)  
   bei System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)  
   bei System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)  
   bei System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)  
   bei System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)  
   bei System.Windows.PresentationSource.UpdateSourceOfElement(DependencyObject doTarget, DependencyObject doAncestor, DependencyObject doOldParent)  
   bei System.Windows.PresentationSource.OnVisualAncestorChanged(DependencyObject uie, AncestorChangedEventArgs e)  
   bei System.Windows.UIElement.OnVisualAncestorChanged(Object sender, AncestorChangedEventArgs e)  
   bei System.Windows.Media.Visual.ProcessAncestorChangedNotificationRecursive(DependencyObject e, AncestorChangedEventArgs args)  
   bei System.Windows.Media.Visual.AddVisualChild(Visual child)  
   bei System.Windows.FrameworkElement.set_TemplateChild(UIElement value)  
   bei System.Windows.Controls.ContentPresenter.UseContentTemplate.BuildVisualTree(FrameworkElement container)  
   bei System.Windows.StyleHelper.ApplyTemplateContent(UncommonField`1 dataField, DependencyObject container, FrameworkElementFactory templateRoot, Int32 lastChildIndex, HybridDictionary childIndexFromChildID, FrameworkTemplate frameworkTemplate)  
   bei System.Windows.FrameworkTemplate.ApplyTemplateContent(UncommonField`1 templateDataField, FrameworkElement container)  
   bei System.Windows.FrameworkElement.ApplyTemplate()  
   bei System.Windows.FrameworkElement.MeasureCore(Size availableSize)  
   bei System.Windows.UIElement.Measure(Size availableSize)  
   bei System.Windows.Controls.Control.MeasureOverride(Size constraint)  
   bei System.Windows.FrameworkElement.MeasureCore(Size availableSize)  
   bei System.Windows.UIElement.Measure(Size availableSize)  
   bei MS.Internal.Helper.MeasureElementWithSingleChild(UIElement element, Size constraint)  
   bei System.Windows.Controls.ContentPresenter.MeasureOverride(Size constraint)  
   bei System.Windows.FrameworkElement.MeasureCore(Size availableSize)  
   bei System.Windows.UIElement.Measure(Size availableSize)  
   bei System.Windows.Controls.DockPanel.MeasureOverride(Size constraint)  
   bei System.Windows.FrameworkElement.MeasureCore(Size availableSize)  
   bei System.Windows.UIElement.Measure(Size availableSize)  
   bei System.Windows.Controls.Border.MeasureOverride(Size constraint)  
   bei System.Windows.FrameworkElement.MeasureCore(Size availableSize)  
   bei System.Windows.UIElement.Measure(Size availableSize)  
   bei System.Windows.Controls.Control.MeasureOverride(Size constraint)  
   bei System.Windows.FrameworkElement.MeasureCore(Size availableSize)  
   bei System.Windows.UIElement.Measure(Size availableSize)  
   bei System.Windows.Controls.Border.MeasureOverride(Size constraint)  
   bei System.Windows.FrameworkElement.MeasureCore(Size availableSize)  
   bei System.Windows.UIElement.Measure(Size availableSize)  
   bei System.Windows.Controls.Control.MeasureOverride(Size constraint)  
   bei System.Windows.FrameworkElement.MeasureCore(Size availableSize)  
   bei System.Windows.UIElement.Measure(Size availableSize)  
   bei System.Windows.Controls.Grid.MeasureCell(Int32 cell, Boolean forceInfinityV)  
   bei System.Windows.Controls.Grid.MeasureCellsGroup(Int32 cellsHead, Size referenceSize, Boolean ignoreDesiredSizeU, Boolean forceInfinityV, Boolean& hasDesiredSizeUChanged)  
   bei System.Windows.Controls.Grid.MeasureOverride(Size constraint)  
   bei System.Windows.FrameworkElement.MeasureCore(Size availableSize)  
   bei System.Windows.UIElement.Measure(Size availableSize)  
   bei System.Windows.Controls.Control.MeasureOverride(Size constraint)  
   bei System.Windows.FrameworkElement.MeasureCore(Size availableSize)  
   bei System.Windows.UIElement.Measure(Size availableSize)  
   bei MS.Internal.Helper.MeasureElementWithSingleChild(UIElement element, Size constraint)  
   bei System.Windows.Controls.ContentPresenter.MeasureOverride(Size constraint)  
   bei System.Windows.FrameworkElement.MeasureCore(Size availableSize)  
   bei System.Windows.UIElement.Measure(Size availableSize)  
   bei System.Windows.ContextLayoutManager.UpdateLayout()  
   bei System.Windows.ContextLayoutManager.UpdateLayoutCallback(Object arg)  
   bei System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()  
   bei System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)  
   bei System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)  
   bei System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)  
   bei System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)  
   bei System.Windows.Threading.DispatcherOperation.InvokeImpl()  
   bei System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  
   bei System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  
   bei System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)  
   bei MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state)  
   bei System.Windows.Threading.DispatcherOperation.Invoke()  
   bei System.Windows.Threading.Dispatcher.ProcessQueue()  
   bei System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)  
   bei MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)  
   bei MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)  
   bei System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)  
   bei System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler)  
   bei System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)  
   bei MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)  
   bei MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG& msg)  
   bei System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame)  
   bei System.Windows.Window.ShowHelper(Object booleanBox)  
   bei System.Windows.Window.ShowDialog()  
   bei Microsoft.EnterpriseManagement.ConsoleFramework.WindowManager.GenericWpfWindowConstructor.BeginShow(ShowViewContext showViewContext, Object parent, Object view, AsyncCallback callback, Object state)  
   bei Microsoft.EnterpriseManagement.ConsoleFramework.ViewConstructor.BeginShow(ShowViewContext showViewContext, AsyncCallback callback, Object state)  
   bei Microsoft.EnterpriseManagement.ConsoleFramework.WindowManager.WpfWindowRecord.ShowWindow()  
   bei System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  
   bei System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx)  
   bei System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)  
   bei System.Threading.ThreadHelper.ThreadStart()
Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
232 questions
0 comments
Accepted answer
  1. Andreas Baumgarten 109.1K Reputation points MVP
    2021-01-12T16:50:20.113+00:00

    To uninstall everything of the SCSM console:

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards
    Andreas Baumgarten

2 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Andreas Baumgarten 109.1K Reputation points MVP
    2021-01-08T20:16:16.267+00:00

    Did you clear the SCSM console data cache?
    C:\Users\%Username%\AppData\Local\Microsoft\System Center Service Manager 2010

    Have you started the SCSM console with clear cache command?
    “C:\Program Files\Microsoft System Center 2012 R2\Service Manager\Microsoft.EnterpriseManagement.ServiceManager.UI.Console.exe” /cache

    Maybe one or both options is helpful.

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards
    Andreas Baumgarten

  2. Andreas Baumgarten 109.1K Reputation points MVP
    2021-01-11T11:38:36.227+00:00

    Just to summarise:
    Your user account + your machine = SCSM console error
    Your user account + another machine = SCSM console runs fine
    Another user account (SCSM admin?) + your machine = SCSM console runs fine

    One option: Any chance you could delete your profile on your machine and give it a try?
    Another option: another User + your machine -> Running the SCSM console with a different user (your user)
    Third option: Remove the created template for testing

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

    Regards
    Andreas Baumgarten

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.