Cannot recognise the usb connection for Kinect Azure

chang liu 101 Reputation points
2021-01-27T19:34:36.67+00:00

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Kinect Azure flashing white. I have powered the kinect.

The kinect was testing functioning while a 2 weeks ago. But for some reason. It cannot connect through USB anymore.

Best Regards,
Chang

Azure Kinect DK
Azure Kinect DK
A Microsoft developer kit and peripheral device with advanced artificial intelligence sensors for sophisticated computer vision and speech models.
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  1. chang liu 101 Reputation points
    2021-02-11T14:13:27.91+00:00

    Yes. Realised the cable was too long. Using a shorter USB 3 cable with 5Gbps bandwidth solved the problem.

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  1. António Sérgio Azevedo 7,666 Reputation points Microsoft Employee
    2021-01-29T01:26:30.84+00:00

    @Chang Liu I am sorry you are facing this issue, did you check Known Issues documented here?

    Azure Kinect known issues and troubleshooting

    61651-image.png

    Did you try changing USB3 port?

    Thank you so much!

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