SCSM 2019 - Self Service Portal

cpierceadm 1 Reputation point
2021-02-03T15:58:24.977+00:00

Recently installed Service Manager 2019. We have discovered a strange error:
Whenever a user creates a Generic Service Request from the self service portal, and then they click on "My Requests" to view the status of that service request, the portal 'loading' icon just spins and spins and never pulls up the details.

63537-image.png

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
232 questions
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. XinGuo-MSFT 17,931 Reputation points
    2021-02-04T09:26:38.923+00:00

    Hi,

    Please try use the following steps to enable log tracing.

    Step 1 Add the following settings in the web.config file to enable event log generation.
    Step 2 Direct output to a file by adding the following sections in the web.config file.

    https://video2.skills-academy.com/en-us/system-center/scsm/learn-self-service-portal?view=sc-sm-2019#enable-tracing

    0 comments
  2. SChalakov 10,386 Reputation points MVP
    2021-02-04T10:31:42.347+00:00

    Hi,

    did you make sure that all the steps from the article are followed:

    Deploy the Self-Service portal for Service Manager

    • Does it happen with all browsers?
    • Does it happen intermittently or you can repro this every time?
    • Tracing is sure a good idea.
    • Please also check the Event Logs (Operations Manager) for related events.

    Regards,
    Stoyan

    0 comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.