MacOS custom LOB application stuck in "Pending install" status

KarthicK Sekar 1 Reputation point
2021-02-07T17:39:31.987+00:00

I have a requirement to repackge an application, and deploy it through Intune.

The package is created and signed, and can successfully manually install on a Mac.

When I publish the LOB app though Intune, it is getting successfully installed on the Mac, but the status in Intune is stuck at "Waiting for install status" - when I click details, it is stuck in "Pending install" status.

Due to this, Intune will reinstall the App on the Mac on each check-in.

And this is happening on few applications not all the applications. As per the KB article, application package info should contain 'Bundleversion', 'BundleID', 'Installlocation' and all these 3 info are available in the deployed application but still it shows the "Waiting for install status".

The worked applications also having same info ('Bundleversion', 'BundleID', 'Installlocation')and those are installed in Mac and intune showed as "Installed"

Kindly advice.

Microsoft Intune Application management
Microsoft Intune Application management
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Application management: The process of creating, configuring, managing, and monitoring applications.
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  1. Lu Dai-MSFT 28,366 Reputation points
    2021-02-08T06:41:19.703+00:00

    @KarthicK Sekar Thanks for posting in our Q&A.

    For this issue, we appreciate your help to check if there is not only one app in .pkg file.

    In our official article, I find that if the .pkg file contains multiple apps or app installers, intune will report that the app is successfully installed until all apps are installed. We can read the following article as a reference.
    https://video2.skills-academy.com/en-us/mem/intune/apps/lob-apps-macos#step-4---review--create

    If there is anything unclear, feel free to let us know.


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