The battery says plugged in but the battery is not charging

Seung Oh 21 Reputation points
2020-05-20T10:15:00.703+00:00

I recently got a new laptop, an asus zenbook UX431F, and after a couple of days of getting it, now my laptop will not charge. I am not sure why. I have checked the device manager and the actual AC adapter driver is missing. I have read a different question on this issue but the thing is that I cannot remove my laptop battery as it uses a different screw that I do not have access to. I am a student and I really need some information on this issue.

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  1. Leon Laude 85,816 Reputation points
    2020-05-20T10:17:10.69+00:00

    Hi,

    Q&A currently supports the products listed over here https://video2.skills-academy.com/en-us/answers/products (more to be added later on).

    Since your issue is related to hardware from a third party vendor, I suggest you reach out to their forums over here:
    https://zentalk.asus.com/en/categories/ww_zenbook

    (Please don't forget to mark helpful replies as answer)

    Best regards,
    Leon

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