My subscription balance problem

Siu Ming TEH 21

Dear Sir/Madam, I have not been using my Azure account from yesterday to do any SQL or storage. I have deleted all my SQL server. But my subscription balance keeps reducing from my account. Would you please investigate it for me? I look forward to hearing from you soon. Best regards, Siu Teh

Siu Ming TEH 21 Reputation points

2021-03-10T11:36:04.033+00:00

Hi Vaibhav,

My account balance once again being reduced from yesterday. I did check out the link you sent to me for the cost-management-billing above. However, as my account is under "Azure for Students", I am unable to select my account for the Scope, hence I cannot go ahead to do any cost-analysis.

I have again submitted another support issue from the Azure portal.
I think my account balance will become zero very soon without resolving this problem.

Best regards,
Vaibhav Chaudhari 38,736 Reputation points

2021-03-10T11:59:03.777+00:00

See if this link will help you to check the balance and usage

https://www.microsoftazuresponsorships.com/

Also see if the FAQs help - https://azure.microsoft.com/en-us/free/free-account-students-faq/
Siu Ming TEH 21 Reputation points

2021-03-10T13:39:29.027+00:00

Hi Vaibhav,
Thank you very much for your reply and the links.
I look through them but none can answer my situation.
I will just wait for Azure's support to reply my two queries whenever they reply................

Have a good day!

P.S. it is a shame really, I really like the Microsoft training but the way they manage the charging is very confusing. Qwiklabs is much better, you know exactly how much they will charge before you start a training session and they have a time limit for that session. You won't get charged without knowing as in Azure training.

Accepted answer

Vaibhav Chaudhari 38,736 Reputation points

2021-03-09T16:37:10.793+00:00

Hello,

You can go to Subscription > Cost analysis tab and see the cost by resources and identify which are those resources that are charging you daily. See the screenshot here for reference:

https://video2.skills-academy.com/en-us/azure/cost-management-billing/costs/cost-analysis-common-uses#view-cost-breakdown-by-azure-resource

If you still have the issue, it's better to raise support ticket from Azure portal so that support team can work closely with you and take a look at your subscription from backend.

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Please don't forget to Accept Answer and Up-vote if the response helped -- Vaibhav
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Siu Ming TEH 21 Reputation points

2021-03-09T17:02:17.803+00:00

Thank you VaibhavChaudhari for your answer. I will look into it to see whether I can identify any possible charges to my account.
Thank you again for the links.
I have actually raised a support ticket from Azure portal and hopefully will hear from them soon.
Have a good day!
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