Can't Access Devices from Azure IoT Hub

Fernando 236 Reputation points
2021-03-10T00:16:18.183+00:00

I am no longer able to add or view devices from the IoT Hub IoT devices blade.

I see the following error when trying to view them on that part of the portal or the IoT Edge Devices part:

"Unable to retrieve devices. Please ensure a Shared access policy is enabled with necessary permissions [Registry Write Service Connect]"

When I check the Shared Access Policies for the IoT Hub I see the default iothubowner police with the permissions requested, where should I be looking to fix this apparent permissions issue?

Additionally, I tried creating a new IoT Hub and adding/viewing devices and encountered the same error.

Any idea what is happening here?

I've also documented this here:
https://stackoverflow.com/questions/66553351/azure-iot-hub-iot-devices-page-shows-permission-error

Azure IoT
Azure IoT
A category of Azure services for internet of things devices.
399 questions
Azure IoT Hub
Azure IoT Hub
An Azure service that enables bidirectional communication between internet of things (IoT) devices and applications.
1,189 questions
Accepted answer
  1. QuantumCache 20,266 Reputation points
    2021-03-10T18:07:33.947+00:00

    Hello @Fernando @Justin Lam

    We are really sorry for the inconvenience caused in this matter.

    The Microsoft team is already aware of this issue and a fix is already deployed this morning PST. I hope the fix will take care of this issue.

    Please do verify one more time from your side and do comment in the below section for further help in this matter.

    If the Fix\response is helpful, please click "Accept Answer" and upvote it so that others find this helpful.

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  1. Fernando 236 Reputation points
    2021-03-10T17:15:22.037+00:00

    See Pete's screenshot here - https://twitter.com/fmc_sea/status/1369504829853233152

    The error was for all of my IoT Hubs (Free and Standard tier) and periodically impacting both the devices page and the query explorer.

    For me, it was ~4 device registrations in the Hub but I had been testing lifecycle events by adding/removing devices frequently.

    It appears to be resolved as of this morning but it was unavailable for most of yesterday. I will report back if it occurs again.

    1 person found this answer helpful.

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