Server Crash on Print Jobs

Trevor D. Highmoor 1 Reputation point
2021-03-15T17:12:13.007+00:00

I get this when people print to a queue on Win 2019 Server. The computer has rebooted from a bugcheck. The bugcheck was: 0x00000001 (0xffff81654c68880b, 0x0000000000000000, 0x000000000000ffff, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: e24db03a-db66-481e-b295-c76f99dec7a9. Event Xml: <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid="{ABCE23E7-DE45-4366-8631-84FA6C525952}" EventSourceName="BugCheck" /> <EventID Qualifiers="16384">1001</EventID> <Version>0</Version> <Level>2</Level> <Task>0</Task> <Opcode>0</Opcode> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2021-03-15T15:31:03.178060500Z" /> <EventRecordID>86716</EventRecordID> <Correlation /> <Execution ProcessID="0" ThreadID="0" /> <Channel>System</Channel> <Computer></Computer> <Security /> </System> <EventData> <Data Name="param1">0x00000001 (0xffff81654c68880b, 0x0000000000000000, 0x000000000000ffff, 0x0000000000000000)</Data> <Data Name="param2">C:\Windows\MEMORY.DMP</Data> <Data Name="param3">e24db03a-db66-481e-b295-c76f99dec7a9</Data> </EventData> </Event> I have the memory dump if that can help diagnose.

Windows Server Printing
Windows Server Printing
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Printing: Printer centralized deployment and management, scan and fax resources management, and document services
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  1. Karlie Weng 18,276 Reputation points Microsoft Vendor
    2021-03-16T06:22:11.933+00:00

    Hello @Trevor D. Highmoor

    I have few question regarding your issue:

    1.Does this issue happen to specific user only ?
    2.what's the error messages when printing or in the event logs?
    3.Can we be more clarified about how server crash when printing?

    Please note if you need dump analysis, I would suggest open a case with MS to do deep troubleshooting.
    Below is the link the open a case with MS:
    https://support.microsoft.com/en-us/gp/customer-service-phone-numbers

    Best Regards
    Karlie

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