Can't install offloaded apps after wiping an iPad

Christian Kruesi 216 Reputation points
2021-03-17T13:55:35.11+00:00

Hello
We just started with managing new iPads with Intune. I tried to wipe (factory reset) one of them. After the wipe some of the apps were offloaded (shown with a cloud symbol and an arrow). When tapping on an offloaded app it should reinstall. Our iPads are supervised and don't have an apple id. When I tap on an offloaded app I get an error that the app couldn't install and that I shoud try it later again. I first thought that I can "buy" the app in Apple school manager (ASM) and deploy it from there again. But the two apps I'd like to deploy aren't available in the App Store in ASM because they are the builtin Files App and Voice Memos App.
Any help is appreciated. Thanks

Microsoft Intune Application management
Microsoft Intune Application management
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Application management: The process of creating, configuring, managing, and monitoring applications.
915 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,730 questions
0 comments
Accepted answer
  1. Christian Kruesi 216 Reputation points
    2021-03-18T07:21:36.627+00:00

    The problem was our proxy. According to https://support.apple.com/en-us/HT210060 we added also *.cdn-apple.com and *.mzstatic.com to our exceptions and now offloaded apps install by taping them. Sorry for wasting your time and thanks for your help.

2 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Lu Dai-MSFT 28,366 Reputation points
    2021-03-18T01:55:39.713+00:00

    anonymous user Thanks for posting in our Q&A.

    To clarify this issue, could you please try to factory reset in unenrolled iPad device to see if it occurs the same situation?

    For this issue, I have done some research. I find that there are some information about this issue in Apple Communities. We can read it as a reference:
    https://discussions.apple.com/thread/8644724
    Note: Non-Microsoft link, just for the reference.

    If there is anything update, feel free to let us know.

    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments
  2. Christian Kruesi 216 Reputation points
    2021-03-18T06:16:09.763+00:00

    Thanks for your answer, @Lu Dai-MSFT .
    I'm not sure if I understand it. All of our iPads are registered into Apple School Manager by the OEM. They enroll themselves to intune by the first internet contact. Do you mean that I should delete it from Intune and then factory reset again?
    Thanks for clarifying.

    0 comments