Azure Kinect

Hello @shion oka Sorry to hear that you are facing an issue with the device.

We can refer to the below section: Operating Environment

You may be interested to take a look at this page: Retrieve Azure Kinect IMU samples

k4a_imu_sample_t imu_sample;  
  
// Capture a imu sample  
switch (k4a_device_get_imu_sample(device, &imu_sample, TIMEOUT_IN_MS))  
{  
case K4A_WAIT_RESULT_SUCCEEDED:  
    break;  
case K4A_WAIT_RESULT_TIMEOUT:  
    printf("Timed out waiting for a imu sample\n");  
    continue;  
    break;  
case K4A_WAIT_RESULT_FAILED:  
    printf("Failed to read a imu sample\n");  
    goto Exit;  
}  
  
// Access the accelerometer readings  
if (imu_sample != NULL)  
{  
    printf(" | Accelerometer temperature:%.2f x:%.4f y:%.4f z: %.4f\n",  
            imu_sample.temperature,  
            imu_sample.acc_sample.xyz.x,  
            imu_sample.acc_sample.xyz.y,  
            imu_sample.acc_sample.xyz.z);  
}  

You may encounter a situation in which you have to reset your Azure Kinect DK back to its factory image (for example, if a firmware update didn't install correctly).
Then you can visit this: Reset Azure Kinect DK topic.

Please also visit the Azure Kinect known issues and troubleshooting.

You may also contact the official support if the issue continues to repeat: Standard Limited Warranty applies to Surface devices, Xbox, PC accessories, HoloLens, and Azure Kinect DK in the United States.

For technical support using Sensor SDK and Body Tracking SDK on-premises, open a ticket for professional support on Microsoft support portal.

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