Microsoft Ads API issue when using AddCampaignCriterions Service Operation : "An internal error has occurred" Without any detail

Eric Caginicolau 1 Reputation point
2021-03-19T10:03:51.7+00:00

Hi,
I'm trying to use the AddCampaignCriterions Service Operation to add an Audience Criterion to a campaign but I always get an error without any detail:

The reply I get is: 

<?xml version="1.0" encoding="UTF-8"?>
<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">
   <s:Body>
      <s:Fault>
         <faultcode>s:Client</faultcode>
         <faultstring xml:lang="en-US">Invalid client data. Check the SOAP fault details for more information. TrackingId: 03bf33b5-ebe1-43e9-a777-db5a1f8df5d5.</faultstring>
         <detail>
            <ApiFaultDetail xmlns="https://bingads.microsoft.com/CampaignManagement/v13" xmlns:i="http://www.w3.org/2001/XMLSchema-instance">
               <TrackingId xmlns="https://adapi.microsoft.com">03bf33b5-ebe1-43e9-a777-db5a1f8df5d5</TrackingId>
               <BatchErrors />
               <OperationErrors>
                  <OperationError>
                     <Code>0</Code>
                     <Details i:nil="true" />
                     <ErrorCode>InternalError</ErrorCode>
                     <Message>An internal error has occurred.</Message>
                  </OperationError>
               </OperationErrors>
            </ApiFaultDetail>
         </detail>
      </s:Fault>
   </s:Body>
</s:Envelope>

How can I find the issue with only the TrackingId?
I've been able to work around my issues previously but this time I'm stuck

Thanks in advance

Microsoft Advertising API
Microsoft Advertising API
A Microsoft API that provides programmatic access to Microsoft Advertising to manage large campaigns or to integrate your marketing with other in-house systems.
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3 answers

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  1. Eric Urban - MSFT 626 Reputation points Microsoft Employee
    2021-05-15T23:04:08.053+00:00

    Be sure to use 'Audience' as the CriterionType, and whole numbers e.g., '30' for bid multiplier. This request works for me: 

    <AddCampaignCriterionsRequest xmlns="https://bingads.microsoft.com/CampaignManagement/v13">
  <CampaignCriterions xmlns:i="http://www.w3.org/2001/XMLSchema-instance">
<CampaignCriterion i:type="BiddableCampaignCriterion">
  <CampaignId>CampaignIdHere</CampaignId>
  <Criterion i:type="AudienceCriterion">
<Type i:nil="true" />
<AudienceId>AudienceIdHere</AudienceId>
<AudienceType>RemarketingList</AudienceType>
  </Criterion>
  <ForwardCompatibilityMap xmlns:d6p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" i:nil="true" />
  <Id i:nil="true" />
  <Status>Active</Status>
  <Type i:nil="true" />
  <CriterionBid i:type="BidMultiplier">
<Type i:nil="true" />
<Multiplier>30</Multiplier>
  </CriterionBid>
</CampaignCriterion>
  </CampaignCriterions>
  <CriterionType>Audience</CriterionType>
</AddCampaignCriterionsRequest>

    Please reach out if you have any follow up questions.

    1 person found this answer helpful.
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  2. Eric Urban - MSFT 626 Reputation points Microsoft Employee
    2021-04-11T12:25:12.417+00:00

    Sorry for the delayed response! If you still observe this error please send the latest tracking ID + timestamp and we can review it. The SOAP request message is also helpful. Thanks

    0 comments
  3. Eric Caginicolau 1 Reputation point
    2021-04-22T07:24:15.85+00:00

    Hi,

    Thanks for the answer. I was on vacation I couldn't try earlier but I still have the same issue.
    Here is sa sample of the request. I've juste removed the header to anonymise them a bit

    <?xml version="1.0" encoding="UTF-8"?>
<SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ns0="https://bingads.microsoft.com/CampaignManagement/v13" xmlns:ns1="http://schemas.xmlsoap.org/soap/envelope/" xmlns:tns="https://bingads.microsoft.com/CampaignManagement/v13" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
   <SOAP-ENV:Header>
    [REMOVED]
   </SOAP-ENV:Header>
   <ns1:Body>
      <ns0:AddCampaignCriterionsRequest>
         <ns0:CampaignCriterions>
            <ns0:CampaignCriterion xsi:type="ns0:BiddableCampaignCriterion">
               <ns0:CampaignId>367849381</ns0:CampaignId>
               <ns0:Criterion xsi:type="ns0:AudienceCriterion">
                  <ns0:Type>AudienceCriterion</ns0:Type>
                  <ns0:AudienceType>RemarketingList</ns0:AudienceType>
               </ns0:Criterion>
               <ns0:Status>Active</ns0:Status>
               <ns0:Type>BiddableCampaignCriterion</ns0:Type>
               <ns0:CriterionBid xsi:type="ns0:BidMultiplier">
                  <ns0:Type>BidMultiplier</ns0:Type>
                  <ns0:Multiplier>0.3</ns0:Multiplier>
               </ns0:CriterionBid>
            </ns0:CampaignCriterion>
         </ns0:CampaignCriterions>
         <ns0:CriterionType>Targets</ns0:CriterionType>
      </ns0:AddCampaignCriterionsRequest>
   </ns1:Body>
</SOAP-ENV:Envelope>

    I still get the same error

    <?xml version="1.0" encoding="UTF-8"?>
<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/">
   <s:Body>
      <s:Fault>
         <faultcode>s:Client</faultcode>
         <faultstring xml:lang="en-US">Invalid client data. Check the SOAP fault details for more information. TrackingId: 89585f35-51bf-4fa0-9698-0da0119ccc80.</faultstring>
         <detail>
            <ApiFaultDetail xmlns="https://bingads.microsoft.com/CampaignManagement/v13" xmlns:i="http://www.w3.org/2001/XMLSchema-instance">
               <TrackingId xmlns="https://adapi.microsoft.com">89585f35-51bf-4fa0-9698-0da0119ccc80</TrackingId>
               <BatchErrors />
               <OperationErrors>
                  <OperationError>
                     <Code>0</Code>
                     <Details i:nil="true" />
                     <ErrorCode>InternalError</ErrorCode>
                     <Message>An internal error has occurred.</Message>
                  </OperationError>
               </OperationErrors>
            </ApiFaultDetail>
         </detail>
      </s:Fault>
   </s:Body>
</s:Envelope>

    I'm unsure where to find the timestamp, but I did this request 2-5 mins ago

    Thanks in advance

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