Hi,
Thank you for your posting!
Based on your descriptions, it seems that your issue is related to your Windows 10 Kiosk machine or shell application. I would like to ask you if you have updated your Windows or Windows 10 Kiosk machine or shell application before you encountered the issue. If so, try to undo the upgrading.
In addition, I suggest to contact your retailer for your issue, they may have more specific information about Windows 10 Kiosk machine.
Thank you for your time!
Best regards
Joann
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