OS Patching Break SharePoint OWA Servers

Nguyen, Tee 106 Reputation points
2021-03-31T21:02:14.543+00:00

Hi, it seem few times when we do OS patching on SharePoint office web app server 2013 or Office Online Server 2019, it broke the OWA or OOS server and we had to rebuild the OWA/OOS servers. Is there a know bugs/kb articles about this issue that I should be aware and solutions?

Thanks

Microsoft Office Online Server
Microsoft Office Online Server
Microsoft on-premises server product that runs Office Online. Previously known as Office Web Apps Server.
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  1. Erin Ding-MSFT 4,461 Reputation points
    2021-04-01T08:50:31.273+00:00

    Hi @Nguyen, Tee

    How did you do OS patching?
    I find two articles "Apply software updates to Office Web Apps Server" and "Apply software updates to Office Online Server".
    As said in them, "Applying Office Web Apps Server/Office Online Server updates by using the automatic updates process isn't supported with Office Web Apps Server/Office Online Server. This is because updates to an Office Web Apps Server/Office Online Server must be applied in a specific way, as described in this article. If Office Web Apps Server/Office Online Server updates are applied automatically, users may be unable to view or edit documents in Office Web Apps/Office Online Server. If this happens, you have to rebuild your Office Web Apps Server farm. To rebuild a farm, you must remove the Office Web Apps Server from the farm by using Remove-OfficeWebAppsMachine, uninstall Office Web Apps Server/Office Online Server by using Add or remove programs, and then reinstall Office Web Apps Server by following the steps that are described in Deploy Office Web Apps Server/Deploy Office Online Server. After you have reinstalled, apply the update by following the steps that are described in this article."


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