Azure Kinect Viewer: failed to start device, if you unplugged the device you must close and reopen the device.

舒玮 陈 1 Reputation point
2021-04-09T01:08:24.447+00:00

Hello, my Azure Kinect Viewer cannot start Azure Kinect to collect images, but the microphone can work normally.

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The graphics card driver of the computer has been updated, and Azure Kinect can be found in the device manager.

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Azure Kinect DK
Azure Kinect DK
A Microsoft developer kit and peripheral device with advanced artificial intelligence sensors for sophisticated computer vision and speech models.
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  1. António Sérgio Azevedo 7,666 Reputation points Microsoft Employee
    2021-04-09T23:25:29.633+00:00

    @舒玮 陈 please help us understand better the issue by translating your content to English - We will add support for other locales in the upcoming months: https://video2.skills-academy.com/en-us/answers/idea/793/i-saw-a-chinese-thread-post-and-it-is-not-accessib.html

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    Let me suggest you try the troubleshooting provided here: https://video2.skills-academy.com/en-us/azure/kinect-dk/troubleshooting#azure-kinect-viewer-fails-to-open

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