Hi, As specified, this request is sent from the Office365 Teams service administrator’s account I have tried to send the form to enable interoperability many times but have never received a reply, and I think the status has not changed (i.e., ACS and Teams interoperability remains disabled). I have the following questions: Is there any response from Microsoft after submitting the form? Is there a way to check the enabled/disabled status after submitting the form? Have you received the submitted form? The form asks, “Do you want to enable of disable federation between your Teams tenant and ACS resources?” Is “enable of disable” correct (not “enable or disable”)? If it is correct, I cannot understand the meaning of the question. Many thanks,

Hi Nao, Thank you so much for your paitence. We had a backlog of requests but we are working through them. Please double check to see if interoperability has been enabled for you. If hasnt been enabled in next few hours please send us an email to AzCommunity@microsoft.com with subject "ATTN Grace" Please include your Teams tenantId. @道端奈緒 Thanks, Grace

I submitted the specified form to enable interoperability for ACS and Teams, but there is no change

道端奈緒 21

Hi,

As specified, this request is sent from the Office365 Teams service administrator’s account

I have tried to send the form to enable interoperability many times but have never received a reply, and I think the status has not changed (i.e., ACS and Teams interoperability remains disabled).

I have the following questions:

Is there any response from Microsoft after submitting the form?
Is there a way to check the enabled/disabled status after submitting the form?
Have you received the submitted form?
The form asks, “Do you want to enable of disable federation between your Teams tenant and ACS resources?” Is “enable of disable” correct (not “enable or disable”)? If it is correct, I cannot understand the meaning of the question.

Many thanks,

道端奈緒 21 Reputation points

2021-04-14T04:06:52.85+00:00

Note: The form in the above inquiry is as follows.

Request to enable / disable the federation between ACS resources and your Teams tenant
<https://forms.office.com/Pages/ResponsePage.aspx?id=v4j5cvGGr0GRqy180BHbR21ouQM6BHtHiripswZoZsdURDQ5SUNQTElKR0VZU0VUU1hMOTBBMVhESS4u>
Grmacjon-MSFT 17,886 Reputation points

2021-04-14T04:53:14.947+00:00

Hi @道端奈緒 ,

Thanks for bringing this to our attention. When did you submit the form? You should have received a response within 24hrs because the form requests are triaged daily. Please keep in mind that your email address MUST be one of the email addresses, registered as "Global Administrator" or "Teams Service Administrator" in Office 365.

To your last question, I believe that is a typo. It should say "or" not "of". We will update the form. We apologize for the confusion.

Thanks,
Grace
道端奈緒 21 Reputation points

2021-04-14T06:26:29.967+00:00

Hi Grace,

Thank you for your reply.

After submitting the form, we did receive a message from Microsoft.

We submitted the form on March 12 and April 4, but did not receive any response after 24 hours. We also checked the spam mail folder. The email address provided on the form was that of the Teams Service Administrator, as per the instructions.

We suspect the form did not send properly and/or reach Microsoft. Is it possible to confirm this?

We are using ACS from the East Japan region, but when I have accessed the endpoint URL during the past few weeks, the following message appears:

Our services aren't available right now
We're working to restore all services as soon as possible. Please check back soon.

I don't know if it is directly related to this problem, but have you received any other applications from the East Japan region?

We have confirmed that it is possible to make video calls with ACS.

About typo, thanks for cleaning up for us.

Kind regards.
Grmacjon-MSFT 17,886 Reputation points

2021-04-14T21:48:42.52+00:00

Thanks for providing additional information @道端奈緒 . We are working with ACS team to confirm if the form was received and investigating why you received that message. We will update you once we hear back from the team. We appreciate your patience!

Best,
Grace
道端奈緒 21 Reputation points

2021-04-22T03:45:40.39+00:00

Hi Grace,

Do you have an update?

Many thanks,
Nao

Accepted answer

Grmacjon-MSFT 17,886 Reputation points

2021-04-28T00:31:16.327+00:00

Hi Nao,

Thank you so much for your paitence. We had a backlog of requests but we are working through them. Please double check to see if interoperability has been enabled for you.

If hasnt been enabled in next few hours please send us an email to AzCommunity@microsoft.com with subject "ATTN Grace" Please include your Teams tenantId. @道端奈緒

Thanks,
Grace
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道端奈緒 21 Reputation points

2021-04-30T02:10:34.967+00:00

Hi Grace,

I just sent an email to AzCommunity@microsoft.com about this.

Thank you for your support.

Kind regards,
Nao
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