FSLogix - Failed to re-attach after Server Reboot (frxsvc crash)

larto 1 Reputation point
2021-04-18T08:43:00.81+00:00

hi there

vmware horizon environment
windows 10 20H2 machines
server 2016 (fileshare)
Profiles + ODFC + redirections.xml

when the server (fileshare) reboots, the fslogix profiles (all) will not able to re-attach the profile.

(Profile Log) 

[01:46:02.591][tid:00000810.00000890][INFO]           Configuration setting not found: SOFTWARE\FSLogix\Profiles\ReAttachRetryCount.  Using default: 60  
[01:46:02.591][tid:00000810.00000890][INFO]           Configuration setting not found: SOFTWARE\FSLogix\Profiles\ReAttachIntervalSeconds.  Using default: 10  
Log file created 2021-04-18 at 01:46:02  
UTC+01:00  
Origin: C:\Program Files\FSLogix\Apps\frxsvc.exe (Version 2.9.7654.46150)  
Windows 10.0.19042  (Windows 10 Enterprise 64-bit)  
Computer Name: PC-01    User Name: SYSTEM  
WinDir: C:\windows  
User Profile: C:\windows\system32\config\systemprofile  
Profile Version: 6  
Installed system RAM: 10238 MB  (load: 41 %)  
  
FSLogix Service Version 2.9.7654.46150  Status: RUNNING  
FSLogix Kernel Driver Version 2.9.7654.46150  Status: RUNNING  
FSLogix Kernel Virtualization Driver Version 2.9.7654.46150  Status: RUNNING  
---------------------------------------------------------------  
[01:46:02.591][tid:00000810.00000890][INFO]           ===== Begin Session: Volume re-attach  
[01:46:02.593][tid:00000810.00000890][INFO]            Attempting re-attach of volume: \\?\Volume{32289647-a5c7-4576-9e8e-514b35a11497}\ for SID: S-1-5-21-1364788855-2115091653-1398831382-10675  
[01:46:02.593][tid:00000810.00000890][INFO]            Configuration setting not found: SOFTWARE\FSLogix\Profiles\LogonSyncMutexTimeout.  Using default: 60000  
[01:46:02.593][tid:00000810.00000890][INFO]            Acquired reattach virtual disk lock for user S-1-5-21-1364788855-2115091653-1398831382-10675 (Elapsed time: 0)  
[01:46:02.593][tid:00000810.00000890][WARN: 00000002]  Error querying VHDReAttachFilePath (Das System kann die angegebene Datei nicht finden.)  
[01:46:02.593][tid:00000810.00000890][INFO]            VHDPath: \\server\profiles\S-1-5-21-1364788855-2115091653-1398831382-10675_username\Profile_username.VHDX  
[01:46:02.594][tid:00000810.00000890][INFO]            Username: username  
[01:46:02.594][tid:00000810.00000890][INFO]            Attempting re-attach as the user  
[01:46:02.594][tid:00000810.00000890][INFO]            Retry Count: 60  Retry Interval (seconds): 10

(Service Log) 

Log file created 2021-04-18 at 01:46:02  
UTC+01:00  
Origin: C:\Program Files\FSLogix\Apps\frxsvc.exe (Version 2.9.7654.46150)  
Windows 10.0.19042  (Windows 10 Enterprise 64-bit)  
Computer Name: VDI-FSL-01    User Name: SYSTEM  
WinDir: C:\windows  
User Profile: C:\windows\system32\config\systemprofile  
Profile Version: 6  
Installed system RAM: 10238 MB  (load: 41 %)  
  
FSLogix Service Version 2.9.7654.46150  Status: RUNNING  
FSLogix Kernel Driver Version 2.9.7654.46150  Status: RUNNING  
FSLogix Kernel Virtualization Driver Version 2.9.7654.46150  Status: RUNNING  
---------------------------------------------------------------  
[01:46:02.585][tid:00000810.00000890][INFO]           ===== Begin Session:   Service Control Handler Device Event  
[01:46:02.591][tid:00000810.00000890][INFO]              Volume detach event

@ 01:46:03 the win 10 machine gets an 7034 event (error) 

FSLogix Apps Services service terminated unexpectedly. This has already happened 1 time.

so, of course, they can't re-attach, because the frxsrv service is gone, but how can i figure out why the service is gone? can anyone help me?

Server reboots at 01:35 and was back at ~01:45...

thanks a lot

FSLogix
FSLogix
A set of solutions that enhance, enable, and simplify non-persistent Windows computing environments and may also be used to create more portable computing sessions when using physical devices.
488 questions
0 comments

5 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Leila Kong 3,696 Reputation points
    2021-04-19T03:35:55.073+00:00

    Hello @larto ,

    What's the version of your fslogix? Is there any active session when you reboot the file share server? There may be unclean logoff.
    Please also check the following links for troubleshooting:
    https://www.meinekleinefarm.net/caution-fslogix-2009-2-9-7621-30127-profiles-wont-logoff-completely/
    https://social.msdn.microsoft.com/Forums/en-US/9fb5aad2-41ab-420a-b0f1-add557d6dd8a/fslogix-disk-reattach-causes-session-crash?forum=FSLogix
    https://social.technet.microsoft.com/wiki/contents/articles/13764.event-id-7034-service-terminated.aspx

    Best regards,
    Leila

    ----------

    If the Answer is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments
  2. larto 1 Reputation point
    2021-04-19T14:35:41.96+00:00

    Hi there, thank you for your reply

    My Version from FSLogix:
    Version 2.9.7654.46150

    I showed your Links, but the Problem is different or there are no solution for me.

    maybe i was unclear with my description.

    so at the evenig i just disconnect my session (VMWare Horizon - Win 10) but do not logoff the Computer. So the Session from FSLogix to the Fileshare stays the whole Night.

    But when the Server reboot, the Session lost and at the re-attach fslogix service shuts down...

    0 comments
  3. Leila Kong 3,696 Reputation points
    2021-04-20T06:42:52.14+00:00

    Hello @larto ,

    Thanks for your sharing.
    Will the issue be reproduced if you downgrade to FSLogix 2004 (2.9.7349.30108)?

    0 comments
  4. Leila Kong 3,696 Reputation points
    2021-05-11T06:35:33.33+00:00

    Hello @larto ,

    How are things going there on this issue?
    Please let me know if you would like further assistance.

    0 comments
  5. Leila Kong 3,696 Reputation points
    2021-07-19T06:54:04.22+00:00

    Hello @larto ,

    We haven’t heard from you for a long time. How are things going there on this issue?

    Will the issue be resolved if you downgrade to FSLogix 2004 (2.9.7349.30108) or upgrade to the latest version FSLogix 2105 (2.9.7838.44263)?
    https://video2.skills-academy.com/en-us/fslogix/whats-new

    0 comments

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.