Created windows 10 Image template with preinstalled software and published to shared image gallery but it's not showing software after launching a new lab

Hello @upskillable , I followed the exact same tutorial that you mentioned and was able to see the preinstalled software. Here are the detailed steps I followed so you can cross-check: Created a Lab Account Created a Shared Image Gallery using the Azure CLI command: az sig create --resource-group <resource-group-name> --gallery-name <shared-image-gallery-name> Attached the Shared Image Gallery to my lab account . Created a new Lab with Windows 10 Pro, Version 1909 image and waited for the Template VM to be available. Updated the Template VM as follows: Connected to the template VM. Installed the Azure Storage Explorer application on the Template VM (Once you connect to the template and make changes, it will no longer have the same setup as the virtual machines last published to your users). Disconnected session. Stopped the Template VM. Published the template VM (When you publish the template VM, Azure Lab Services creates VMs in the lab by using the template. All virtual machines have the same configuration as the template). Exported the Template VM to Shared image Gallery . Connected to one of the 3 machines created out of the Template and verified that the application is installed. For example: Also created a new VM from based out of the created image definition from Azure Portal and validated the same. Please verify that your Shared image gallery is attached to your Lab account and that the Template VM has your application software installed correctly. If not, you can re-connect to your template, repeat the steps above, and republish it. I'm sure it should work as expected. Please give it a try and let me know if you still run into issues. Thanks for your patience.

Image template not working

Accepted answer

BhargaviAnnadevara-MSFT 5,466 Reputation points

2020-06-19T14:17:48.137+00:00
Hello @upskillable ,

I followed the exact same tutorial that you mentioned and was able to see the preinstalled software.

Here are the detailed steps I followed so you can cross-check:

Created a Lab Account

Created a Shared Image Gallery using the Azure CLI command: az sig create --resource-group <resource-group-name> --gallery-name <shared-image-gallery-name>

Attached the Shared Image Gallery to my lab account.

Created a new Lab with Windows 10 Pro, Version 1909 image and waited for the Template VM to be available.

Updated the Template VM as follows:

Connected to the template VM.

Installed the Azure Storage Explorer application on the Template VM (Once you connect to the template and make changes, it will no longer have the same setup as the virtual machines last published to your users).

Disconnected session.

Stopped the Template VM.

Published the template VM (When you publish the template VM, Azure Lab Services creates VMs in the lab by using the template. All virtual machines have the same configuration as the template).

Exported the Template VM to Shared image Gallery.

Connected to one of the 3 machines created out of the Template and verified that the application is installed.
For example:

Also created a new VM from based out of the created image definition from Azure Portal and validated the same.

Please verify that your Shared image gallery is attached to your Lab account and that the Template VM has your application software installed correctly. If not, you can re-connect to your template, repeat the steps above, and republish it. I'm sure it should work as expected.

Please give it a try and let me know if you still run into issues. Thanks for your patience.
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upskillable 21 Reputation points

2020-06-22T06:55:48.36+00:00

Where did you run this code az sig create --resource-group <resource-group-name> --gallery-name <shared-image-gallery-name> ?

Is there any way to have a call with you?

BhargaviAnnadevara-MSFT 5,466 Reputation points

2020-06-22T11:42:55.633+00:00

@upskillable This command can be run on any environment that has Azure CLI installed. You can try this even on Azure Cloud Shell: https://shell.azure.com/bash or create a Shared Image Gallery from the Azure Portal.

upskillable 21 Reputation points

2020-06-23T12:01:30.89+00:00

I tried it again and the result is the same

Is it happening for using free subscription.

BhargaviAnnadevara-MSFT 5,466 Reputation points

2020-06-23T13:35:13.23+00:00

What is the error you see? At which step are you blocked?

upskillable 21 Reputation points

2020-06-23T13:39:38.533+00:00

Actually I didn't stuck anywhere. I completed the image creation and publishing process.

After creating a new lab machine using that image from the shared gallery the systems run properly but I am not getting the software that I installed before creating the image.

BhargaviAnnadevara-MSFT 5,466 Reputation points

2020-06-23T14:27:17.55+00:00

Is the Shared image gallery attached to your Lab account?

Is the software available when you log back into your Template VM?

upskillable 21 Reputation points

2020-06-24T05:20:09.987+00:00

yes the image gallery attached to lab account. Software available in the template vm from where I created the image but it's not available in new machine.

BhargaviAnnadevara-MSFT 5,466 Reputation points

2020-06-24T17:33:45.56+00:00

@upskillable Ok. After publishing the template, please re-export the image to the shared image gallery. Proceed with VM creation only after this succeeds. Steps mentioned here. Could you please confirm the region you're using to create resources? May I know what software you were trying to preinstall with the image so I can troubleshoot further?
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