OneDrive doesn't sync bookmarks

Rui Nogueira 1 Reputation point
2021-05-03T13:33:40.673+00:00

Me and some colleagues are working on a big document and using OneDrive to do it.
It mostly works ok, but one thing keeps happening:
Bookmarks are seldomly saved.
I've created hundreds of links in the text using bookmarks by this process:

  1. Select a text and use it to create a bookmark
  2. Select a different part of the text and create a link to the previously created bookmark.

The link is always saved, but even though I make sure that my version is saved onto the website, the bookmarks disappear and the link ends up leading nowhere.
I already tried comming into work at night and early to make sure I was the only one touching the document, and my version was saved in OneDrive, but then it always ends up saving everything but the bookmarks.

Can someone help?

Microsoft Office Online Server
Microsoft Office Online Server
Microsoft on-premises server product that runs Office Online. Previously known as Office Web Apps Server.
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  1. Erin Ding-MSFT 4,461 Reputation points
    2021-05-04T07:27:05.883+00:00

    Hi @Rui Nogueira

    Is there any error message?
    If there is, please provide a screenshot of it.

    Does this issue occur on specific or all documents?

    Please make sure to follow the Link to a bookmark part in "Add or delete bookmarks in a Word document or Outlook message" to check this issue.

    You could create a new Word document without syncing to OneDrive to see if all bookmarks can be saved.

    More information, you may refer to "Troubleshoot bookmarks".

    Any updates, please let me know.

    If an Answer is helpful, please click "Accept Answer" and upvote it.
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