Fslogix login fails do to failed to get computers group SID's

Kevin 1 Reputation point
2021-05-11T19:25:25.13+00:00

I am working with AWS Workspaces. If you rebuild the users workspace the computer name ip and SID changes. When they log back in you can see the profile being created on the share but then the workspace connection drops. The error is failed to get computers group SID's. If the user logs in again it works. Why is it failing the first time

FSLogix
FSLogix
A set of solutions that enhance, enable, and simplify non-persistent Windows computing environments and may also be used to create more portable computing sessions when using physical devices.
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  1. Andy YOU 3,076 Reputation points
    2021-05-12T07:04:32.47+00:00

    HI Kevin-7004,

    1.Could you please enter winver in command prompt on problematial session host server and look the os version and os version number ?[for example windows 10 enterprise 1809 (os build 17763.316)]

    2.What's RDS deployment on AWS? Are profile server and RDsession host server in the same network segment?

    3."Why is it failing the first time"
    We can try to capture the first logon fslogix log and the second logon fslogix logs,then compare which differece between them.

    On the problematical rdsh, download the support tool from
    https://aka.ms/fslogix_support_tool
    1).Run the FSLogix Support Tool.
    2).Fill in the company name (we use this to separate the information from others).
    3).click "enable logging" and Select "Gather Rule files", and "Gather Dump Files".
    4).Click "Gather FSLogix Content" (* Please note: this will take several minutes*)
    5).Once complete, please locate the resulting zip file from C:\ProgramData\FSLogix\Support and attach it to your support ticket.

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  2. Kevin 1 Reputation point
    2021-05-12T12:34:46.13+00:00

    Windows Server 2016 1607 14393.4350
    AWS Workspaces the profile server is in same network
    I am working on getting the Logs

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  3. Kevin 1 Reputation point
    2021-05-12T15:16:27.26+00:00

    I opened a support case so ill work it there thanks


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