Hello @cyuill
We're really sorry to hear about the frustrating experience. I'm part of the Azure CXP (Customer Experience) team, and I would like to investigate this further and make sure we're doing our best to earn your trust and business. if it isn't too late, please send us an email at azcommunity at microsoft dotcom
with your Azure Subscription ID as well as the case number (with customer support) included in your email so that we can review and correct any missteps that may have occurred.