azure media service job input processing taking long time

Choubey, Gaurav 6 Reputation points
2021-06-01T10:12:48.347+00:00

Hi, I am working azure media service(ams) to stored and streaming video which is event based video.
I am using python and rest API as media service version 3.
I have followed document for storing video into media service using python rest API.
Process was create the input and output asset, create transform and job to track down this transform.
Problem with job input which is taking too much time sometime to finished it or sometime hang with state as processing.

what is the problem here?
is it with media service or rest API?

Azure Media Services
Azure Media Services
A group of Azure services that includes encoding, format conversion, on-demand streaming, content protection, and live streaming services.
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  1. John Deutscher (MSFT) 2,126 Reputation points
    2021-06-01T17:30:54.017+00:00

    First, could you provide a bit more details on what you mean? Have you looked into the basic encoding sample for Python and determined if that is working for you?
    https://github.com/Azure-Samples/media-services-v3-python/tree/main/BasicEncoding

    When you say that the Job "input" is taking too much times, what do you mean? The uploading of the input file from your local machine, or are you using an HTTP source JobInputHttp that is taking too long to pull from a remote location?

    When it is hanging in the state of "processing", can you open a support ticket with those details so that someone on the backend can take a look at your account ID, Job ID, and Subscription ID details and check the logs to help with the issue there? Please open a support ticket through the Azure Portal filling in the basic details for your hanging jobs.

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