Microsoft Word document serious problem

Sylvia Chen (Shanghai Wicresoft Co,.Ltd.) 1,501 Reputation points
2020-07-15T06:58:21.49+00:00

Hi,

I have a problem with opening a Microsoft Word document. The problem is that when I click on the file, The file correctly open but file is empty and when I open that document from own MS Word app file content showing correctly! Please help me.

Thanks

source link: https://social.technet.microsoft.com/Forums/windows/en-US/c862384f-ec8e-4278-9592-7d4a5384b1fd/microsoft-word-document-serious-problem?forum=winserversetup

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Windows Server Setup
Windows Server: A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
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Accepted answer
  1. Joy Qiao 4,896 Reputation points Microsoft Employee
    2020-07-15T06:59:19.917+00:00

    Welcome to our new Microsoft Q&A Platform.

    Thanks for posting in Microsoft TechNet Forum.

    To make it easier to solve the problem, Kindly answer the following questions:

    1. What version of your MS word and your operating system are?
    2. Have you made any changes to your computer before?

    Of course, you can try the following methods which may help you:

    1. Check to see if this file can be opened on another computer and will display properly.
    2. Make sure text hasn't been formatted as hidden or in white color.
    3. Uninstall the MS Word on your computer and reinstall it to check if it woks.

    Meanwhile, please refer to the following link:

    https://support.microsoft.com/en-us/help/921541/how-to-troubleshoot-problems-that-occur-when-you-start-or-use-word

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