Hybrid-AD & Hybrid Exchange and Password change

Fuchs, Gerald 1 Reputation point
2020-07-15T11:13:58.313+00:00

We are running an Hybrid AD with an on premise exchange and a could exchange online archive. When a user in that scenario is changes his/her password on his/her Windows 10 computer while in the office, He is running in the following Issue.

As soon as the password has changed the user will receive a popup in Outlook, to enter the password. What ever password the user enters, the popup will re appear. This result, that the user enter a combination of old and new password, until the account is locked.

This is going on for 15-30 minutes until it solves itself automatically.

We have been told, that there is no solution to this.

Has anyone seen a similar situation?

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
11,500 questions
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
21,449 questions
0 comments

2 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Andy David 701 Reputation points
    2020-07-15T11:22:08.987+00:00

    How are they changing their password? Typically, I would recommend the user change it, then logoff, log back on the workstation and enter the new password as necessary. If they are getting password pop-ups in Outlook, consider clearing the Credentials Manager on the workstation of any "outlook" or "Office" entry
    Start > Control Panel > User Accounts > Credential Manager

    Where did you here there is no solution for this?

    0 comments
  2. Fuchs, Gerald 1 Reputation point
    2020-07-15T13:26:02.01+00:00

    anonymous userDavidMVP, they change their password by pressing CTRL-ALT-DEL and select change password. Users might then not logout and login again, since Windows is not enforcing this.

    We are aware that deleting the credentials when users are getting the popups will help. Then the user had already the bad experience and has to call the help-desk to get the credentials cleared. Please keep in mind, that not all PCs users are PC experts.

Your answer

Answers can be marked as Accepted Answers by the question author, which helps users to know the answer solved the author's problem.