@ElpcScala-6242 Thanks for reaching out. A little more detail will certainly help us to understand the scenario and probably the reason behind your issue.
Can you help us understand the following :
1) What problem are you facing ? Complete Scenario ?
2) Which service have you targeted with CA policy ?
3) What is your CA policy configuration looks like, you can attach a screenshot.
This document will help you in implementing CA policy and talks about common conditional access policies other customer creates.
You can also use our troubleshooting guide for investigating CA policies. Please do let us know if you have any questions.
If the suggested response helped you resolve your issue, do click on "Mark as Answer" and "Up-Vote" for the answer that helped you for benefit of the community.