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Hello,
Me and more and more of my colleagues are facing a weird problem that prevent us from closing a number of PPT files.
I have no idea what triggers this bug but once it appears in a file, it is just impossible to close it by normal means unless we disable Microsoft Azure Information Protection Add-In.
The file can be saved, edited but impossible to close it without killing Powerpoint via the task manager.
When trying to close it (via the X button, the windows thumbnail X button, the right click close function) the "Save this document" windows would appear as below.
This is quite bothersome as we need to label our documents for security purpose...
This bug start appearing last week (10/07/2020) and is spreading through my organization files since.
Kind regards
William Bernard
Workplace Solutions Inc.
You could check that the latest client has been installed on your computers.
You could also verify additional prerequisites for the Azure Information Protection unified labeling client
Hello @T. Kujala ,
Thanks for your message.
The latest version is installed throughout my organization (2.7.99.0).
The AIP UL Client has been working all fine so far and all device check all the prerequisites for the client to work properly.
Kind regards
William Bernard
Workplace Solutions Inc.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(204.8, 44%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
@William Bernard Have you tried opening a support case for your issue ?
@William Bernard Please let me know if you need any help on opening a case for you.
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Hello,
sorry I did not see your replies...
I havent open a support case for this yet.
How can I do that ?
@William Bernard You can go to Health Advisories section on Azure portal - https://aka.ms/healthadvisories.
You can click on Create a support ticket Issue Type Technical, then select "Azure Information Protection" from service dropdown and provide your issue details to create a support ticket.
If you do not have a support plan then please send an email to azcommunity[at]microsoft[dot]com with your Azure subscription Id (having Information protection service) and this thread link so that I can create a one time free support ticket for you.
Thank you I will try that.
Kind regards