unable to send emails from mac

Michele Lynn 1 Reputation point
2020-07-21T08:19:49.19+00:00

Hi
I am unable to send or receive emails on my mac and my outlook folder for my default email is not showing inbox or sent box. I have tried many times to reload the account but it still isn't working.

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Leon Laude 85,716 Reputation points
    2020-07-21T08:22:46.823+00:00
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  2. JeffYang-MSFT 6,241 Reputation points Microsoft Vendor
    2020-07-22T05:46:28.96+00:00

    Before going further, is this a problem that has only recently occurred? If so, what specific operations did you do before this problem occurred?
    What's the type of your account? POP, IMAP or Exchange?

    Does this issue only occur to this specific email account? It is suggested to add other email accounts to your Outlook and see if the issue could be reproduced.

    Also, to confirm if the issue is related to your Outlook for Mac client, please try to log in to your web mail and see if you can successfully send or receive emails.

    If you can send emails normally on the web mail, in order to conduct further researches on your issue, please try the workarounds mentioned in this article: I can't send or receive messages with Outlook for Mac, and see if the issue has any difference.