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After my phone was reset, I can no longer access the codes sent to my authenticator to access apps. What do I do?
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Hopefully there a backup that can be restored.
https://video2.skills-academy.com/en-us/azure/active-directory/user-help/user-help-auth-app-backup-recovery
--please don't forget to upvote and Accept as answer if the reply is helpful--
Yeah, ok and where do I found that? Because everything I can find is this, And that’s after the phone restored… not before. It should in that case be a back up from august of 2020
You can recover a backup but only if cloud backup was turned on before the phone was reset.
https://video2.skills-academy.com/en-us/azure/active-directory/user-help/user-help-auth-app-backup-recovery#recover-your-account-credentials-on-your-new-device
--please don't forget to upvote and Accept as answer if the reply is helpful--
Yeah it doesn’t work, when I’m trying to do that the back up I get is the one without the apps I had in the authenticator before my phone restored
Sounds like you may need to use the service provider's methods of account recovery.
--please don't forget to upvote and Accept as answer if the reply is helpful--
Yeah that dosen’t work either…