Office 365 Connected services not working

Daniel Kaliel 1,261 Reputation points
2020-07-24T22:39:08.58+00:00

It used to be that when we opened any Office 365 application and went to Account it showed two connected services: OneDrive and Sites. Now it shows nothing. Below is a picture from Outlook.

13616-outlook.png

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. JeffYang-MSFT 6,241 Reputation points Microsoft Vendor
    2020-07-27T07:03:50.883+00:00

    What's the version of your Outlook 365? (File> Office Account> About Outlook). Please make sure you have upgraded your Outlook to the latest version.

    From the picture you provided, it seems that the client is loading your connected services. Can these connected services be loaded successfully if you make it load for a while? If the issue still continues, since the connected services are related to your O365 account, it is suggested to sign out your account ,re-log in to your account and restart the Outlook client to see if there is any difference. You can also try to switch to other acounts and restart the Outlook client to see if it works.

    In addition, as I know, the network environment may also cause similar issues. If possible, please try to switch to other network environment to see if it works.

    Any update, please feel free to post back.

    1 person found this answer helpful.
  2. Yuki Sun-MSFT 40,931 Reputation points
    2020-07-31T07:36:12.913+00:00

    Does this issue affect all the Office applications?

    Please try the suggestions provided by @JeffYang-MSFT and see if there would be any improvment. If issue persists, you can try deleting the entries inside the Identities registry at the path below：

    Important: Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

    Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity\Identities

    Then readd your account to Office applications and check the result.

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