Why did Word for Mac 16.52 suddenly start opening all docs in A4 page format?

Paul Harris 1 Reputation point
2021-08-27T20:34:19.433+00:00

I use Word every day all day. Opened a file a few days ago and formatting was whacked. Page format was changed upon opening to A4, which we never use. Page margins are do not show up as set. The page size (A4) itself is not an actual A4 size.

Opening the exact file on a Windows machine with Word, no problem.

This issue suddenly hit one of my co-workers today, also on a Mac. She experienced the issue with her own files, not shared files with me.

We are dead in the water with Word on Mac.

Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
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Word Management
Word Management
Word: A family of Microsoft word processing software products for creating web, email, and print documents.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Emily Hua-MSFT 27,636 Reputation points
    2021-08-30T08:09:07.537+00:00

    @Paul Harris
    Will this issue occur with new created file?

    I would suggest you rename the template for a test.

    • Please quit Word application.
    • Then go to /Users/username/Library/Group Containers/UBF8T346G9.Office/User Content/Templates, rename Normal.dotm.
    • Then open a file for a test, there would be a new Normal.dotm template.

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  2. Stefan Blom 2,241 Reputation points MVP
    2021-09-09T18:43:54.517+00:00

    In which view is the document opening? Maybe it is just a display issue.

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