Hi Smith
Thanks for response.
I only use a personal Microsoft account. Under Settings → Accounts → Access work or school, I only see +Connect and no accounts listed. So it looks like no work or school account is involved in my case.
Cannot enroll Windows 10 ESU – “Something went wrong” message
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 71%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EF%3C/text%3E%3C/svg%3E)
Felix
40
Reputation points
Hello,
I am trying to enroll my Windows 10 device into the ESU (Extended Security Updates) program.
• System: Windows 10 Pro, Version 22H2
• Location: New Zealand
• Microsoft Account: signed in and synced
• Rewards points: available (over 4,000)
The “Enroll now” button appeared after the latest update. However, when I click it, I get the error:
Something went wrong, Try again or Cancel to set up your device.
I tried clearing the Windows Update cache, restarting the system, and signing in/out of my Microsoft account, but the issue persists.
I understand that ESU for Windows 10 is being rolled out in stages. Could you confirm if this is a server-side issue from Microsoft?
Is there any timeline for when the “Enroll now” process will work properly in my region? Thank you.
Windows for home | Windows 10 | Extended Security Update (ESU)
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Jose 0 Reputation points2025-11-08T18:20:31.6266667+00:00 Hi Felix,
I've just solved the problem by signing out of my educational account in Word, including email and the "Access Work or School" setting. Just make sure you don't have any active sessions related to organizational or educational purpose. Furthemore, you'll need to turn on the "Find my device" feature.
Let my know if you need anything else!
Best regards,
Jose
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6 answers
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Felix 40 Reputation points
2025-09-28T09:48:30.54+00:00 Sorry, the system is Windows home 10.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sumit D - IA 147.5K Reputation points Independent Advisor2025-09-28T12:08:33.55+00:00 Hi,
I'm Sumit, here to help with your query on the Microsoft Q&A forums.
Apologies for any inconvenience you are experiencing. I am happy to help you today.
I am not aware of any such issues with any region. I wonder if a Work account is involved. Can you please let me know if there is a Work account connected in the device?
Please keep me updated.
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Felix 40 Reputation points
2025-09-29T11:37:22.0333333+00:00 I’ve seen many questions here about the missing “Enroll now” link for Windows 10 DSU enrollment.
My case is different: the “Enroll now” link is visible and clickable on my device, but when I select it, enrollment still fails.
Symptoms:
• “Enroll now” link is present
• Clicking it does not complete enrollment
and the "“Something went wrong” message appears.
Has anyone else experienced this scenario, where the link is present but enrollment still does not work?
What additional checks or fixes can I try?
Waiting......
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 65%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EVS%3C/text%3E%3C/svg%3E)
Valentin Stefan 5 Reputation points2025-10-02T09:03:54.32+00:00 Same problem here, enroll is visible but gives error "Something went wrong", logged with Microsoft account, region EU, country Romania. I'm still searching for a solution, everything I tried is not working.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 71%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
PG 5 Reputation points2025-11-04T22:45:09.46+00:00 Same Problem. I have followed all the previously mentioned actions.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(108.80000000000001, 88%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EP%3C/text%3E%3C/svg%3E)
Paul * 0 Reputation points2025-11-08T00:07:14.0966667+00:00 Same issue here in the US. Even worse, my Windows 10 was enrolled at one point and I had confirmation of that, but I turned it on the next day and it had the "Enroll" tab back and I wasn't enrolled anymore. Ugh!
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Sumit D - IA 147.5K Reputation points Independent Advisor
2025-10-02T10:02:02.3066667+00:00 Hi Felix,
I am not sure why I didn't receive your reply. Can you make a new Local account and try to enroll from here?
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Felix 40 Reputation points
2025-10-02T11:50:25.5+00:00 Hi Sumitm,
Thank you very much,
The problem has been resolved after performing an In-place Upgrade. Thank you for your help and instructions.
The best.
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