Microsoft office home & business can't installed to my new computer

The Staples store (3909 University Ave NW, Calgary, AB T3B 6K3, Canada) needs Microsoft company's approval and confirmation to refund the cost of 'Microsoft office home & business' to me since

their new computer which was sold to us had a defect and the computer should be refunded along with 'Microsoft office home & business'.

Please contact and instruct them to refund the 'Microsoft office home & business' IMMEDIATELY.

• Store : Staples (3909 University Ave NW, Calgary, AB T3B 6K3, Canada)

•        Tel (<***removed PII***>) 
  

sql Sales person Name(Rom / Assistant manager)

• • Customer : Eric Shin (<removed PII>)

    ```sql
                 406, 3730 50 Street NW, Calgary, AB T3A 2V9, Canada
  ```- - Looking forward to the calling from your Microsoft Customer Service's Representative for me to explain this serious situation.  

- Sincerely,