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Hi,
I am not able to sign in. And I need to restore this azure account.
Can you please help me in regard asap.
Sign-in failed
Error code: AADSTS5000225
Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 5f4fc80c-d4e6-45c5-8941-70e1d3d01600 Correlation ID: 6eaa157a-a539-4648-b766-ba4963b38cfb Timestamp: 2025-10-24 14:07:04Z
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(220.8, 92%, 31%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
Hello Pradeep,
The error you received (AADSTS5000225) means your tenant has been marked as inactive. When a tenant is inactive for a long time, Microsoft applies a login block. If the block lasts more than 20 days, the tenant may be permanently deleted.
Tenant inaccessible due to inactivity
If the block has been in place for less than 20 days, we may be able to restore access. Please provide the following via private message:
Note: If this is a test or non-critical tenant, you can create a new one: Quickstart: Create a new tenant in Microsoft Entra ID
Let me know if you have any further queries—feel free to reach out!
Thanks for your reply Madam.
Is there any way to use the same email Id for my Azure Portal without creating a new email.
Please let me know how to reactivate the email for Azure Portal.
Thank You
Hello Pradeep,
Please find Private messages option under the question and share required details in it to reactivate your tenant:
Hello Pradeep,
We would like to inform you that your tenant has been successfully reactivated.
You can now try signing in to your account. Please let us know if you encounter any issues or need further assistance.
If the resolution was helpful, kindly take a moment to accept the answer and upvote it 👍 it as a token of appreciation.
Thank you for helping to improve Microsoft Q&A!
Hello Pradeep,
Following up to see if the above provided answer was helpful. If this answers your query, do click Accept Answer and Yes, if you have any further queries do let us know.
