How to fix the issue when signing into Azure devops using my personal email ID

Question

How to fix the issue when signing into Azure devops using my personal email ID

shanika maggamage 0

Sign-in failed

Error code: AADSTS5000225

Error message: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: 35d6ad2a-0b90-4816-b2fe-3e284085e700 Correlation ID: 61ced602-6e59-4724-8c04-85e4c586cc90 Timestamp: 2025-10-28 21:27:08Z

Shubham Sharma 895 Reputation points Microsoft External Staff Moderator

2025-10-29T08:18:58.03+00:00
Hello shanika maggamage

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Email Address

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

QuickStart: https://video2.skills-academy.com/en-us/entra/fundamentals/create-new-tenant

Do let me know if you have any queries, we are happy to assist you further.

Thanks,

Shubham
shanika maggamage 0 Reputation points

2025-10-30T20:05:24.28+00:00
Tenant ID: xyza

Email Address: xxya

Correlation ID: x-y-z-85e4c586cc90

Timestamp: x-y-z21:27:08Z

Business Impact and Justification: Our tenant has been blocked due to inactivity. This tenant is required for ongoing business operations, including user authentication and access to Azure resources. The block prevents our users from signing in and accessing critical systems and test environments.

1 answer

Your answer

Shubham Sharma 895 Reputation points Microsoft External Staff Moderator

2025-10-29T08:18:58.03+00:00

Hello shanika maggamage

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Email Address

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored

Note: If it's a test tenant, please re-create a new tenant for testing purposes.

QuickStart: https://video2.skills-academy.com/en-us/entra/fundamentals/create-new-tenant

Do let me know if you have any queries, we are happy to assist you further.

Thanks,

Shubham
shanika maggamage 0 Reputation points

2025-10-30T20:05:24.28+00:00

Tenant ID: xyza

Email Address: xxya

Correlation ID: x-y-z-85e4c586cc90

Timestamp: x-y-z21:27:08Z

Business Impact and Justification: Our tenant has been blocked due to inactivity. This tenant is required for ongoing business operations, including user authentication and access to Azure resources. The block prevents our users from signing in and accessing critical systems and test environments.

Answer 1

Shubham Sharma 895 Microsoft External Staff Moderator

Hello shanika maggamage

We would like to inform you that your tenant has been successfully reactivated.

You can now try signing in to your account. Please let us know if you encounter any issues or need further assistance.

If the query has been resolved, please take a moment to accept the answer and upvote it 👍 to make it helpful to the community.

Thank you for helping to improve Microsoft Q&A!

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How to fix the issue when signing into Azure devops using my personal email ID

1 answer

Your answer