Business email

Hi @Elizabeth Ordaz,

Thank you for posting your question in the Microsoft Q&A forum.

To better assist you, could you please provide a few details about the situation?

1/ What type of business email account are you using? (e.g., Microsoft 365, Exchange, or another provider)

2/ How are you trying to access your email? (Web browser, Outlook desktop app or Outlook mobile app)

3/ What happens when you attempt to sign in? Can you provide any error messages or a screenshot for us to better understanding the issue?

4/ Have you recently changed your password or updated security settings?

5/ Is this issue affecting only you or other users in your organization?

Once we have this information, we can guide you through the next steps.

I'm looking forward to your response.

Hi, thanks for reaching out. Can you confirm if you’re trying to sign in through Outlook on the web, desktop app, or mobile? If you can’t access your business email, go to portal.office.com and try signing in with your work account. If it says your account doesn’t exist or your password is incorrect, contact your Microsoft 365 admin to reset your password or check your account status. If you’re the admin, sign in to admin.microsoft.com to review user access or service issues.