Thanks for sharing the details, Cynthia! Please try this method carefully. Outlook sometimes resets because the view change isn’t saved to the folder’s view settings.
Open Outlook.
Go to View → Reading Pane → Right.
Then click View → View Settings → Other Settings.
Confirm your layout preferences, then click OK → OK.
Back under View, click Change View → Apply Current View to Other Mail Folders.
- Choose to apply the same layout to all folders where you want the Reading Pane on the right.
This makes the layout “stick” across folders.
See if this helps. If you need further assistance just let me know.
Best regards,
Kimberly