I can’t log in to my Outlook account and Microsoft isn’t helping

Hello, yes I forgot it. A week ago I was advised that my password needed changing as it had expired. So I went to carry out this request. But I managed to put the wrong password in too many times. I was then unable to reset it and now when I access the Microsoft website and put in my email address of the account I can't get into. It is coming up that my account is blocked. I have since filled out the recovery form on at least 4 occasions and not receiving any reply at all. I did have 2 factor authentication on my account but I have now switched it off. 8 do have a 25 character recovery code . The last time I was able to access my account successfully was last Saturday.

Hello, I haven't seen any unfamiliar emails. On the account that is blocked I did until a few days ago have emails coming through but they disappeared when trying to open them. Now I'm not receiving any emails to the blocked account at all. It is very frustrating to say the least, as I keep hitting a brick wall.

Darhyl & Kim,

I hope that a human generated result comes back on how to/whom to contact directly because the AI in use continues to reject my PW recovery efforts, seemingly ignorant to its own stipulations.

I finally managed to get my daughter, who is a HS Senior, to leave her Chromebook and accept the Windows 11 Lenovo laptop I built for her to get used the the OS that is overwhelmingly used in the business world. I'm trying to make her a Microsoft customer for life, but y'all aren't helping.

She did not have an outlook account, so I created one for her, with my outlook account as the recovery/backup account - sort of her "admin". I had a password vault make and record a secure PW for her, then tried it out once, logging in for the "first time".

It took a couple weeks to get her to try setting up her laptop, telling her she really should use the outlook account I made for her. 10 days later and I can't get into her email account and neither can she. I have used the recovery tool several times and each time it tells me that it can't verify the validity of my information - after I enter the verification code to the correct recovery address.

The literal sentence is, "We recently received a request to recover your Microsoft account x***@outlook.com. Unfortunately, we have determined that the information you provided was not sufficient for us to validate your account ownership. We take the security and privacy of our customers very seriously and are committed to protecting your personal information." I appreciate that, but as part of valuing my security, you have to value me: The human person trying to use your product.

I made the account, I created and logged the password in a PW safe, correctly entered it (several times) into her laptop as she tried to set it up, tried so many times and "fat finger" possibilities that it locked her out, like Kim. Now, as her father and the only person to have had anything to do with setting up and accessing this brand new outlook account, MY identity as the account "admin" cannot be verified? My 20 year old (maybe more) Outlook.com email gets the recovery email with instructions. Now I'm concerned I have had that email exchange so many times that you'll lock MY Outlook account.

The silly AI recovery portion, after I enter the validation code that I got at my email, again, which is the recovery account entered when the new account was created, has a prompt to "enter the title of a recent email" or something like that...well, there aren't any emails to reference, because no one has actually used the account for anything other than confirming it is setup.

Please, come on Microsoft gang. Your AI is obviously failing and we must have a human to intervene and use some common sense.

Hopeful Regards,

DaneO

Oh, I forgot to preempt a coming question: I created the account with all of my daughter's pertinent information, including her name, DOB, & phone #. Why doesn't the AI ask to send a text to the Phone # for the account on file? All it asks for is an alt or recover email address, and then provide prompts that cannot possibly account for problems like these. Then if you try again, you get only the same unhelpful prompts, instead of trying something new.