Bluetooth disappear from device manager and is not working. How can I fix it

Question

Bluetooth disappear from device manager and is not working. How can I fix it

Claudio Santos 10

After update for Windows 11 the Bluetooth stopped to work and I can't find the driver in Device Manager. When I try to troubleshot the Bluetooth I receive a message "I wasn't able to detect a Bluetooth radio on your device.

I'll try to determine why your Bluetooth radio might be missing."

After I press Continue, the system keeps running forever.

Any help is welcome.

Thank you

2 answers

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Answer 1

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Answer 2

Carl-L 2,535 Microsoft External Staff Moderator

Hello Claudio Santos,

Welcome to Microsoft Q&A forum. It's my pleasure to help you today.

I understand that your Bluetooth device has been missing from Device Manager after an update.

Let follow these steps to see if we can find it again.

Type "Device Manager" on the search bar and press Enter.
Expand "Other device" to see that there are any devices that was not recognized properly.
If you cannot find it, go to View and select "Show hidden devices" to see if it shows up.
Right click it, choose "Uninstall driver" and Restart your PC.
If that doesn't work, please go to the manufacturer website to download the latest driver of the Bluetooth and manually install it.
You should also get the Bluetooth radio check if needed, this could also be a sign of hardware malfunction.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Claudio Santos 10 Reputation points

2025-11-03T06:42:08.4433333+00:00

I did all the steps from 1 to 5 and I still can find the Bluetooth device in Device Manager and in "Show hidden devices". In the step 6 I don't know how to check the Bluetooth radio. Can you please help me to do that?
Carl-L 2,535 Reputation points Microsoft External Staff Moderator

2025-11-04T09:54:07.1033333+00:00

Hello Claudio Santos,

The Bluetooth radio is hardware related. So if the above steps didn't work, you might need to check it with the computer manufacturer. However, may I know if you have tried to update or reinstall the driver yet?

I'm waiting for your answers.
Claudio Santos 10 Reputation points

2025-11-04T15:53:18.9433333+00:00

Yes, I did but unsuccessfully. By the way it's a Lenovo Yoga 6.
Carl-L 2,535 Reputation points Microsoft External Staff Moderator

2025-11-05T09:49:39.1+00:00

Hello Claudio Santos,

Thanks for getting back to us.

It's unfortunate to hear that it didn't work. In this case, I suggest we perform an in-place upgrade to replace any corrupted system files and drivers that might be conflicting with the Bluetooth.

Disclaimer: Let’s try performing an in-place install or in-place upgrade which will refresh your Windows files and operating system without removing files or applications. That being said, we always recommend that if you have important data, you should back it up before making large system changes. If you want to back up your data first, please do so. Once you are done backing up, you can follow the steps in the following guides:

How to run In-place upgrade in Windows 11 - Microsoft Community
Carl-L 2,535 Reputation points Microsoft External Staff Moderator

2025-11-06T10:08:00.69+00:00

Hello Claudio Santos,

Just checking in to make sure that you have received my reply. Please let me know if you have any updates.
Claudio Santos 10 Reputation points

2025-11-07T17:11:03.4666667+00:00

I'd run In-place upgrade and didn't work, still no Bluetooth
Carl-L 2,535 Reputation points Microsoft External Staff Moderator

2025-11-10T10:18:56.4233333+00:00

Hello Claudio Santos,

Thanks for getting back to us.

It's unfortunate to hear that it didn't work as well.

In this case, I'd suggest you have your computer checked to see if the Bluetooth adapter is still working correctly. The in-place upgrade has replaced any corrupted device or system files. So we need to check if the physical Bluetooth adapter is working correctly. Thank you for your understanding.
Claudio Santos 10 Reputation points

2025-11-10T14:50:54.1866667+00:00

Thank you.
Carl-L 2,535 Reputation points Microsoft External Staff Moderator

2025-11-11T10:35:50.1233333+00:00

Hello Claudio Santos,

You're very welcome. Please let me know if there are any update from them and if you still need support.

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Bluetooth disappear from device manager and is not working. How can I fix it

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