Microsoft Link to Windows

JK 0 Reputation points
2025-11-01T19:03:07.5+00:00

I use Phone Link on my HP Pavilion 360 laptop. I have enjoyed it for the most part. Slight delays in what I have on my phone vs what is shown in the app. Recently, I have not been able to view my photos Phone Link. Nor can I send photos through the messaging part of Phone Link. I checked the permissions on my Phone (Samsung Galaxy S21) and they are all allowed. Running Windows 10 on my laptop. Suggestions?

Windows for home | Windows 10 | Connect Phone and PC

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  1. Q&A Assist
    2025-11-01T19:03:17.8666667+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    It sounds like you're experiencing some issues with the Phone Link app on your HP Pavilion 360 laptop. Here are a few suggestions to troubleshoot the problems you're facing:

    1. Ensure Both Devices Are Updated: Make sure that both your Windows 10 laptop and your Samsung Galaxy S21 are running the latest software updates. Sometimes, compatibility issues can arise from outdated software.
    2. Check Network Connection: Ensure that both your laptop and phone are connected to the same Wi-Fi network. A stable connection is crucial for syncing data between devices.
    3. Restart Both Devices: Sometimes, simply restarting both your laptop and phone can resolve temporary glitches.
    4. Re-link Your Phone: Try unlinking and then re-linking your phone to the Phone Link app. This can help reset the connection and resolve any syncing issues.
    5. Check Permissions Again: Even though you mentioned that permissions are allowed, it might be worth double-checking that the Phone Link app has the necessary permissions on your phone to access photos and send messages.
    6. Reinstall the Apps: If the above steps do not work, consider uninstalling and then reinstalling the Phone Link app on your laptop and the companion app on your phone.

    If the issue persists after trying these steps, you may want to check the official support documentation for further assistance.

    References:

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