Bluetooth HID devices stopped working after KB5065436 update (Windows 11 24H2)

Question

Bluetooth HID devices stopped working after KB5065436 update (Windows 11 24H2)

Kostyantyn Hrechanyvsky 5

Subject: Critical Bluetooth HID malfunction after KB5065436 update (Windows 11 24H2)

After installing cumulative update KB5065436 on October 31, 2025, my Bluetooth HID devices stopped functioning correctly. Specifically, my external Bluetooth adapter (USB dongle), which had been working flawlessly before the update, now fails to maintain stable connections with HID-class devices such as gamepads and keyboards.

The issue occurred immediately after the update was applied. I did not change any drivers, services, or hardware. Prior to the update, all devices connected and operated normally. After the update, HID devices either fail to pair, disconnect randomly, or are not recognized at all.

Troubleshooting steps I have already tried:

Attempted to uninstall KB5065436 via command line (wusa /uninstall /kb:5065436) — not permitted
Disabled Bluetooth power-saving options — no effect
Removed and re-paired Bluetooth devices — no effect
Reinstalled Bluetooth drivers — no effect
Restarted Bluetooth Support Service — no effect
Ran Bluetooth troubleshooter — no issues detected
No system restore point available

This issue affects external Bluetooth adapters, not just integrated ones, and seems to be directly tied to changes introduced in KB5065436. It severely impacts usability of HID peripherals, especially for gaming and accessibility.

Please investigate and confirm whether KB5065436 introduced regressions in the Bluetooth HID stack. A rollback (KIR) or hotfix would be greatly appreciated. I am currently forced to use USB connections as a workaround.

Thank you for your attention.

Vitor Pereira 5 Reputation points

2025-11-05T17:56:13.61+00:00

porque é que o meu rato wireless deixo de se conectar o computador já não o consegue identificar, e o rato até funciona no écran de um smartfone? é um assus strix como o computador...tentei volta-lo a conecta-lo, mas nada ...
Kostyantyn Hrechanyvsky 5 Reputation points

2025-11-05T18:38:14.9866667+00:00

Vitor Pereira, você provavelmente tem o mesmo problema que eu. Meu gamepad também se conecta a outros dispositivos, mas não funciona no PC. Recomendo que você crie uma página semelhante no Microsoft Q&A e escreva para o Hub de Feedback (usando a combinação Win+F). Você também pode relatar seu problema em outros fóruns online (Reddit, etc.). Pelo que entendi, o problema está justamente no erro de atualização do Windows.Você deve reportar isso à Microsoft para que eles possam corrigir na próxima atualização.

3 answers

Your answer

Vitor Pereira 5 Reputation points

2025-11-05T17:56:13.61+00:00

porque é que o meu rato wireless deixo de se conectar o computador já não o consegue identificar, e o rato até funciona no écran de um smartfone? é um assus strix como o computador...tentei volta-lo a conecta-lo, mas nada ...
Kostyantyn Hrechanyvsky 5 Reputation points

2025-11-05T18:38:14.9866667+00:00

Vitor Pereira, você provavelmente tem o mesmo problema que eu. Meu gamepad também se conecta a outros dispositivos, mas não funciona no PC. Recomendo que você crie uma página semelhante no Microsoft Q&A e escreva para o Hub de Feedback (usando a combinação Win+F). Você também pode relatar seu problema em outros fóruns online (Reddit, etc.). Pelo que entendi, o problema está justamente no erro de atualização do Windows.Você deve reportar isso à Microsoft para que eles possam corrigir na próxima atualização.

Answer 1

Manoel Barros 15,355 Independent Advisor

Hello! I tried searching for that KB in the Update Catalog and History, but I couldn't find it.

Are you subscribed to any Insider channel (Windows Insider Program)?

Go to Settings > Windows Update > Update History > Send me a screenshot.
Press WINDOWS + R > Type "winver" (no quotes) > Take a screenshot of the window and send it to me.

The latest Windows 11 24H2 update is KB5067036. Check for updates again.

Open System Configuration > Click ''Windows Update'' > ''Check for updates''.
Download all available updates. Click ''Advanced Options'' > ''Optional Updates'' > Select all available drivers and updates > Click ''Download and Install''.

Kostyantyn Hrechanyvsky 5 Reputation points

2025-11-02T12:27:12.66+00:00

OK, I did installed this update but it didn't fix the problem
Manoel Barros 15,355 Reputation points Independent Advisor

2025-11-02T13:38:51.1033333+00:00

Please send me the screenshots I requested.

Did you install the latest update through Windows Update or the Update Catalog?
Kostyantyn Hrechanyvsky 5 Reputation points

2025-11-02T14:28:05.54+00:00

Here`s the screenshots you asked, i want to add that i tried to install the KB5067036 but it didnt help so i went back to KB5065436
Kostyantyn Hrechanyvsky 5 Reputation points

2025-11-02T14:33:11.1033333+00:00

that`s all updates i have installed but i will try to install the KB5066835 and then KB5067036
Kostyantyn Hrechanyvsky 5 Reputation points

2025-11-02T15:15:20.6033333+00:00

I have installed all the latest updates, including the optional ones as recommended (KB5037036 and others). Unfortunately, the issue with Bluetooth HID devices persists. My external Bluetooth adapter is still unable to maintain stable connections with HID peripherals such as gamepads.

The problem started immediately after KB5065436 was installed and has not been resolved by any subsequent updates. I’ve attached screenshots showing my current Windows version and update history for reference.

Please let me know if you need any additional diagnostics or logs. I’m happy to assist further.
Manoel Barros 15,355 Reputation points Independent Advisor

2025-11-03T01:21:36.72+00:00
Maybe the update affected Bluetooth, but it might not be the bug, since installing other updates doesn't resolve the issue.

Please send me the model and manufacturer of your computer. While I await your response, try performing a repair using Windows Update.

Press WINODWS + R > Type "msinfo32" > In System Summary, send me a screenshot.

Open Windows Settings by pressing WINDOWS + I > Select "System" from the Side Menu > Click on the "Recovery" option.

Under "Fix problems using Windows Update", click on "Reinstall Now" > Wait for the entire procedure to be completed.

NOTE: This procedure may take some time depending on the computer specifications and number of files.
Kostyantyn Hrechanyvsky 5 Reputation points

2025-11-03T13:04:53.6033333+00:00

here`s the screnshot you requested, i will try to reinstall this update
Kostyantyn Hrechanyvsky 5 Reputation points

2025-11-03T13:31:28.0933333+00:00

I attempted a repair install to restore system components affected by KB5065436. However, my PC does not support TPM 2.0, and the Installation Assistant blocks the process. BIOS shows “Security Device Support: Enabled” but “No Security Device Found.” I will proceed with a repair install using the ISO file, which bypasses TPM checks. I’ll report back after testing Bluetooth HID functionality.
Kostyantyn Hrechanyvsky 5 Reputation points

2025-11-03T14:38:35.5266667+00:00

I attempted a repair install to restore system components affected by KB5065436, particularly Bluetooth HID functionality. My system does not support TPM 2.0 — BIOS shows “Security Device Support: Enabled” but “No Security Device Found.”

First, I tried using the Installation Assistant, but it blocked the upgrade due to missing TPM. Then I downloaded the official Windows 11 ISO (version 25H2) and launched setup.exe from within Windows to perform a repair install. Unfortunately, the installer still enforced the TPM 2.0 check and refused to proceed.Please advise if a KIR or alternative solution is planned for systems affected by KB5065436 but unable to upgrade due to TPM limitations.
Kostyantyn Hrechanyvsky 5 Reputation points

2025-11-03T19:01:02.8233333+00:00

Additional steps taken: I performed a full repair reinstall of Windows 11 24H2 using the “Fix problems using Windows Update” option under Settings → Recovery. Windows confirmed that my files, apps, and settings would be preserved. The installation completed successfully, including the final setup phase (“Welcome” screen).

After reboot, the Bluetooth HID device (gamepad) worked normally for several minutes, but then the original issue returned — the device stopped responding or disconnected. This confirms that the repair reinstall did not resolve the problem, and that the issue persists even on a clean reapplication of the 24H2 update.

Answer 2

Thanks for the details! The Windows installation you did in Settings > Recovery is not recommended for this situation. It uses the system itself to reinstall Windows, and this may cause some issues if your system is not stable.

Some errors may persist or worsen after reset. This is not a clean install.
If you want to do a clean install (recommended, faster and less hassle), you should create an installation media and format Windows.

If you want to do a clean installation, let me know and I'll help you.

Regarding Windows 11: Did you install Windows 11 yourself, or did it come pre-installed? Your processor is not supported. You may have bypassed the requirements. Microsoft allows this practice, but it doesn't provide support, and you are more likely to encounter errors during updates.

I checked the Gigabyte website and saw that your BIOS is outdated. Update your BIOS to the latest version and then reinstall the chipset drivers.

WARNING: Updating BIOS may have the risk of not booting up. Please back up your data first before updating the BIOS.

Connect a UPS or Power Supply (laptop) during the process and be careful not to press the keyboard, mouse or disconnect the USB device.
Any error may cause your computer to become inoperable.

Download the latest BIOS version from the manufacturer's website.

https://www.gigabyte.com/us/Motherboard/B450M-H-rev-1x/support#dl

Expand BIOS > Download version F67.
Expand Driver > Chipset > Download drivers AMD APU Driver and AMD Chipset Driver.

DISCLAIMER: This is not a Microsoft website, but it provides accurate and safe information. Be aware of ads that may advertise products frequently classified as PUPs (Potentially Unwanted Products). Please research any product advertised on the site before deciding to download and install it.

Copy the downloaded file to a Flash Drive > Access the BIOS.

When turning on the computer, press the F2 keys without stopping until you access the BIOS. Also try the DELETE/DEL, F10, F8, ESC or F4 keys.
Enter advanced mode (F7 key) > Look for the BIOS Flash, Firmware Update, EZ Flash, or similar option.

Search for Flash BIOS Update, Q-Flash or similar. Select the Flash Drive > Select update file > Follow the update steps.

Your BIOS will be updated, and your computer will restart several times.

When you start your computer, install the downloaded chipset drivers > Restart your computer.

Kostyantyn Hrechanyvsky 5 Reputation points

2025-11-04T06:19:51.58+00:00

Thanks for the follow-up. I’d like to clarify a few things:

I did not bypass TPM requirements — I enabled fTPM 2.0 in BIOS, which is officially supported by Microsoft and meets Windows 11 security standards. My system passed all compatibility checks, and Secure Boot is also enabled.

Regarding the BIOS update: Due to unstable power conditions in my region, I cannot safely perform a BIOS update. A power loss during flashing could render the motherboard unusable, so I’ve decided to postpone this step for now.

As for the clean install: I’ve already performed a repair reinstall using the “Fix problems using Windows Update” option in Settings → Recovery. The process completed successfully, preserving my apps and files. Unfortunately, the Bluetooth HID issue returned shortly after reboot, confirming that the problem persists even after a full system reapplication of 24H2.

I’ve also submitted a report via Feedback Hub under Devices → Bluetooth → HID input, describing the issue in detail.

Let me know if there are any safe alternatives to BIOS flashing or if Microsoft has acknowledged this HID regression in KB5065436.

Answer 3

Thanks for your feedback and details!

You did well to report this on the Feedback Hub.

See if you can get a temporary UPS to update the BIOS, or you can take your computer to a Service Center.

Regarding the clean install, the repair reinstall in Settings → Recovery does not guarantee that your problem will be solved. Repair Reinstall is not a clean install. If you want to ensure that it is a 24H2 problem affecting your device, you should perform a clean install, as per the guide below.

Create Installation Media

To create an Installation Media, you will need the following items:

A Flash Drive ("Pen Drive") of 8GB or more.
Another computer with internet access.

ATTENTION: Back up the files on your Flash Drive to a safe location, as the Flash Drive will be formatted.

Download the Media Creation Tools from the link below.

Windows 11

https://www.microsoft.com/en-us/software-download/windows11?msockid=3590798658a5614e31406dbf59bb60ff

Open Media Creation Tools > In the Permission Window, select "Yes".
Accept the Terms > In the next window, check the option "Create installation media (USB Flash Drive, DVD, or ISO file) for another PC" > Continue.
Under "Choose how the media will be used", select the "USB Flash Drive" option > Select the Flash Drive > Next.
Wait for the Installation Media to be made.

Entering Recovery Mode (WinRE)

Connect the Installation Media to the PC that is not working properly.
Access your PC's BIOS and check if the boot order is correct.

When turning on the PC, press the F2 key repeatedly until you access the BIOS. Also try the DELETE/DEL, F10, F8, ESC or F4 keys.
Enter advanced mode (F7 key) > Go to the Boot > Boot Order option > Place the "UEFI: <Make and Model of Installation Media>" option first.
If you have doubts about which device you should put in First Place (#1), take pictures of the Boot tab and attach them to this topic.
Save and exit (F10 key) > Yes.

When you get to the Language and Keyboard Layout Selection screen, click Next > Install Now > If you do not have your Windows Key at the moment, click "I do not have a Product Key".
If the Operating System selection options appear, choose the edition that came with your Windows originally > Next.

Home user is usually Windows Home or Windows Home Single Language.
If you are in doubt, select Home. If your Windows is Windows Pro, you can upgrade using your Activation Key.

Accept the Terms > Next > Choose the option "Custom: Install Windows only (advanced)".

**ATTENTION: In the next step, do not click DELETE and FORMAT on the partitions to avoid losing your data. **

In the Type column, see which Drive has the System Type > Select the Drive with the largest amount of storage (usually the System Partition), or with the Name Local Disk C > Wait for Windows to install.

You will be informed that there is installation on the partition, ignore it and confirm.
Take a picture and attach it to the topic if you don't know.

When you get to the User Configuration screen, personalize your Windows, enter your Microsoft Account and proceed to finish the installation.
When Windows starts, open File Explorer (WINDOWS + E) > This PC > Local Disk C > Windows.old > Users > Name of your old user account -> Open all folders and copy your personal files.

Update Windows and Drivers

When Windows starts, install the drivers and updates through Windows Update. Do not use third-party programs, as this may damage your PC. Use only Windows Update or the Manufacturer's Website.

Open System Settings > Click on ''Update & Security'' > ''Windows Update'' > ''Check for updates''.
Download all available updates. Click on ''Show optional updates'' marked in blue > Select all drivers and updates > Click on ''Download and Install''.
When everything is finished, restart your computer > See if the problem will appear while performing the above steps.

Kostyantyn Hrechanyvsky 5 Reputation points

2025-11-04T16:35:45.91+00:00

Thanks again for the detailed instructions. I appreciate your time.

I understand the value of a clean install, but I’ve already performed a full repair reinstall via Settings → Recovery, and the issue persisted. Since KB5065436 is integrated into the 24H2 image, I believe a clean install would still include the problematic update.

Regarding the BIOS update — I agree it could help in some cases, but due to unstable power conditions in my region, I cannot safely perform a BIOS flash. I’ll consider a service center if needed, but for now I prefer to avoid that risk.

I’ve already submitted a Feedback Hub report and will continue monitoring cumulative updates. If Microsoft acknowledges this HID regression, I’ll be ready to test any fix.

Thanks again for your support.
Manoel Barros 15,355 Reputation points Independent Advisor

2025-11-05T00:01:25.0966667+00:00

Thanks for the feedback anyway. I hope your problem gets resolved!
Kostyantyn Hrechanyvsky 5 Reputation points

2025-11-06T14:50:05.59+00:00

Update (after installing Windows 11 25H2):

I've completed the upgrade to Windows 11 Version 25H2 (Build 22631.xxx), but unfortunately the issue with Bluetooth HID devices persists. My controller still connects successfully to other devices (e.g. Android), but fails to function properly on Windows.

The BITS service is running, Windows Update completed successfully, and no driver errors are present in Device Manager. This confirms the issue is not caused by local misconfiguration.It appears that KB5065436 introduced a regression in the Bluetooth HID stack that remains unresolved in 25H2. I hope Microsoft will investigate this further and release a cumulative fix.

I've also submitted updated feedback via Feedback Hub under Devices Bluetooth → HID input.
Manoel Barros 15,355 Reputation points Independent Advisor

2025-11-07T01:52:37.23+00:00

I still think a clean install might solve the problem. But thank you for your feedback. It could help other users.

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Bluetooth HID devices stopped working after KB5065436 update (Windows 11 24H2)

3 answers

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