Newly Created Azure sign in failed due to Inactivity AADSTS5000225

Question

Newly Created Azure sign in failed due to Inactivity AADSTS5000225

Karthikeyan Sudharsan 0

I created my new Azure sign in with card details etc yesterday. During the process, the browser went to below error code saying it failed due to inactivity. I don't understand why there is inactivity for 20 days when I am creating my sign in for the first time. Tried contacting the customer support number but the AI Chat bot always navigating to some links which again tells to speak to customer support. Not very helpful.

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Sridevi Machavarapu 1,555 Reputation points Microsoft External Staff Moderator

2025-11-03T17:21:17.8733333+00:00
Hello Karthikeyan Sudharsan,

To assist you further, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):

Tenant ID or affected user's mail

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored
Sridevi Machavarapu 1,555 Reputation points Microsoft External Staff Moderator

2025-11-03T23:33:43.5966667+00:00

Hello Karthikeyan Sudharsan,

Could you confirm whether your issue is resolved or still facing any errors? Please share the required details in private message to proceed further
Karthikeyan Sudharsan 0 Reputation points

2025-11-04T15:02:15.7466667+00:00

Hi Sridevi - The issue still persists. May I know how can I reach via Private message?
Sridevi Machavarapu 1,555 Reputation points Microsoft External Staff Moderator

2025-11-04T15:07:30.6333333+00:00

Hello Karthikeyan Sudharsan,

You can find Private messages tab under your question like this:

1 answer

Your answer

Sridevi Machavarapu 1,555 Reputation points Microsoft External Staff Moderator

2025-11-03T17:21:17.8733333+00:00

Hello Karthikeyan Sudharsan,

To assist you further, we need some additional information. As this involves Personally Identifiable Information (PII), please share the following details with us via private message only (do not post publicly):

Tenant ID or affected user's mail

Correlation ID from the recent failure

Timestamp from the recent failure

Business impact and justification for restoring the tenant, and an explanation of the impact if the tenant cannot be restored
Sridevi Machavarapu 1,555 Reputation points Microsoft External Staff Moderator

2025-11-03T23:33:43.5966667+00:00

Hello Karthikeyan Sudharsan,

Could you confirm whether your issue is resolved or still facing any errors? Please share the required details in private message to proceed further
Karthikeyan Sudharsan 0 Reputation points

2025-11-04T15:02:15.7466667+00:00

Hi Sridevi - The issue still persists. May I know how can I reach via Private message?
Sridevi Machavarapu 1,555 Reputation points Microsoft External Staff Moderator

2025-11-04T15:07:30.6333333+00:00

Hello Karthikeyan Sudharsan,

You can find Private messages tab under your question like this:

Answer 1

Sridevi Machavarapu 1,555 Microsoft External Staff Moderator

Hello Karthikeyan Sudharsan,

This issue will be resolved by signing in using the tenant-specific Azure portal URL and the tenant ID I have provided over the private messages tab:

https://portal.azure.com/<tenant-ID>

Once you accessed the portal through the tenant-scoped URL, the tenant became active again and you will be able to manage resources without further issues.

And the tenant will be restored successfully.

If this answers your query, do click Accept Answer and Yes, if you have any further queries do let us know.

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If you have any other questions, let me know in the “comments” and I would be happy to help you.

Sridevi Machavarapu 1,555 Reputation points Microsoft External Staff Moderator

2025-11-05T17:29:06.63+00:00

Hello Karthikeyan Sudharsan,

Just checking in to see if the provided answer is helpful or not, do click Accept Answer and Yes for was this answer helpful, which may help members with similar questions.

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Newly Created Azure sign in failed due to Inactivity AADSTS5000225

1 answer

Your answer