Shift Timings Not Reflecting in Teams Profile

Amy Kaur 20 Reputation points
2025-11-03T12:28:05.4566667+00:00

Dear Microsoft Teams Support Team,

I am writing to report an issue with one of our employees, removePII. He has updated his shift timings in Outlook, but the changes are not reflecting in his Microsoft Teams profile.

He has tried logging out and logging back in multiple times, yet the updated timings are still not appearing. Below are the details:

Employee Name: removePII

  • Email ID: removePII

Updated Shift Timings:

12:00 PM – 12:30 PM IST

  3:00 PM – 12:00 AM IST
```Could you please assist in identifying why the updated shift timings are not syncing to Teams and guide us on how to resolve this?

Thank you for your support.
Microsoft Teams | Microsoft Teams for business | Teams and channels | Other
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  1. Demi-N 6,560 Reputation points Microsoft External Staff Moderator
    2025-11-03T14:30:55.1566667+00:00

    *Please understand that our forum is a public platform, and we will modify your question to cover your organization domain name in the description. Please notice to hide these personal or organization information next time you post error or some information to protect personal data.  

    Hello @Amy Kaur

    Thank you for posting your question in the Microsoft Q&A Forum. 

    To better understand your request, could you please confirm if you are referring to Work Hours settings in Outlook? 

    Have you updated your work hours by going to: Settings > Calendar > Work hours and location in Outlook? 

    User's image

    If this is indeed about work hours, please note: 

    • When these settings are updated, it takes time for the change to synchronize (or "propagate") across all other services, including Teams. 
    • This process is not instantaneous and can often take up to 24 hours to reflect everywhere. 

    If the timings are still incorrect after 24 - 48 hours, the Teams application might be holding onto old (cached) data. In that case, please ask your employee to clear the Microsoft Teams cache. This forces the app to download the latest profile information. 

    Here are instructions from Microsoft Learn: Clear the Teams client cache - Microsoft Teams | Microsoft Learn 

    If this is not related to Work Hours settings, I apologize for the confusion. Could you please describe in more detail what was updated and where? For example, if you are using Shifts in Teams, the update needs to be done directly in the Shifts app, as Outlook does not manage shift schedules. 

    Once we have this information, we can guide you on the next steps.

    Best regards,

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. 

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  1. Amy Kaur 20 Reputation points
    2025-11-03T14:45:19.48+00:00

    Hello, sure understood. Yes thats right. Its about the work hours on MS Teams. My team member has updated it on the outlook but the work timings are not reflecting on MS Teams.

    It just doesnt show anytime. As per the table/screenshot you shared above, he has done that and its showing up on outlook but Teams is not reflecting it

    We made the changes on Friday so it has been more than 48 hours already, please help

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