how to log in to the admin portal to take control of my account

Question

how to log in to the admin portal to take control of my account

Michael Brennan 0

3 answers

Your answer

Answer 1

Hi @Michael Brennan,

Welcome to Microsoft Q&A forum.

Thank you for reaching out regarding how to access the Microsoft 365 admin center to manage your accounts.

Firstly, the primary requirement to sign in is to use an account that has been assigned an administrator role (such as Global Administrator). Please note that standard user accounts do not have permission to access the admin portal.

If you have confirmed your account is an administrator but you are still unable to access the admin center, please let me know the specific admin role assigned to it (e.g., Global Admin, Billing Admin).

If your account is an administrator, I have outlined the standard sign-in steps for you below:

Open your web browser and navigate to the official portal: https://admin.microsoft.com
Enter your administrator email address (e.g., ******@yourcompany.onmicrosoft.com) and password.
If prompted, approve the sign-in request using your multi-factor authentication (MFA) method (such as a code from the Microsoft Authenticator app or a text message).
Once signed in, you will be on the admin center dashboard.

Once successfully signed in, you will be on the admin center dashboard, which should resemble the image shown below.

User's image

Should you encounter any specific error codes or messages, please share those details with us. We will investigate further and provide additional guidance.

I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.

Thank you for your patience and your understanding. If you have any questions, please feel free to reach out. I'm looking forward to your reply.

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Answer 2

Raymond Leung 0

I followed the procedures. I logged in to admin.microsoft.com. Enter ....@mycompany.onmicrosoft.com. Then it asked me to provide the code on my Microsoft authenticator app. I opened my Microsoft authenticator app on my phone. It asked me to provide the code on my phone. I am using my phone and asking me for the code to continue. I went back to the beginning. And keep on looping. Please advise how to break the loop. Thanks.

Ian-Ng 4,705 Reputation points Microsoft External Staff Moderator

2025-11-04T21:29:33.3766667+00:00
Hi @Michael Brennan,

Thank you for your response.

Regarding your situation, please kindly follow these steps to help regain access to your admin account.

If you're an admin, please check to see if there are other IT admins in your organization who can help you with the reset MFA for your account and you can share the steps outlined in the article Manage user authentication methods for Microsoft Entra multifactor authentication. This will help them assist you in resetting your MFA settings and restoring access to your account.

If you're the only admin, in this situation, the Microsoft Data Protection Team has tools and processes in place to verify identity and regain access to administrator accounts. You can try reaching out to our Global Customer Service phone to raise a request for resetting your authentication method here: Customer service phone numbers - Microsoft Support.

Please note that forum moderators do not have access to user account settings and cannot assist with logging in, resetting passwords, or changing access rights. While we do not have access to internal systems or administrative tools required to resolve account-specific or backend-related issues but we’ll continue doing our best to support you within the scope of our responsibilities.

Here are some tips and an example of a prompt to help you navigate the IVR more effectively:

IVR: What kind of problem are you concerned about?

You: Authenticator.

A: What products do you use?

B: Office 365 for business.

Verification: Education or company account?

B: For companies

A: Are you an administrator?

B: Yes.

A: Are there any other administrators in your organization?

B: No.

IVR: Do you need a... Service request?

You: Yes. I need to create a ticket. Please send me direct to the Data Protection Team.

As an alternative, you can create a new tenant account and submit your request from there.

To set up a new tenant, please follow these steps: visit Microsoft 365 Business Plans and Pricing | Microsoft 365. This would allow you to create a new tenant following the prompts provided. Once set up, you can access the admin console of the new tenant and submit a support ticket requesting to speak with the Data Protection team on behalf of your previous tenant.

Follow the guided setup process to create a new account for a new tenant. Once your tenant is created, you should be able to access the support portal and submit your ticket referencing your locked account without further issues

In your ticket description, you'll need to clearly explain that you're trying to regain access to your previous Microsoft 365 tenant and need help from the Data Protection team. Here's a message you can use or adapt:

"Hello, I’m currently unable to access my previous Microsoft 365 tenant due to losing MFA access, which prevents me from receiving verification codes. I’m the global admin, but I’m locked out and unable to generate a QR code or bypass MFA.   I created this new tenant solely to request assistance. I kindly ask to be connected with the Data Protection team to verify my identity and help me recover access to the original tenant.   This is urgent, as I rely on Microsoft 365 for my work and have been unable to operate for several days. I’m available to provide any documentation or verification needed to support the recovery process."

Ticket Support: In the Microsoft 365 Admin Center > Support > Help & Support. You can raise support ticket at https://admin.microsoft.com/#/support/requests

Please remember to cancel the trial subscription once your issue is resolved to avoid any unintended charges. I hope this helps you regain access to your account quickly. I'm glad to assist and truly hope the information provided has been useful.

Thank you for your kindness and contributions to the forum.

Answer 3

Stefan Blom 319.3K MVP Volunteer Moderator

Try business phone support. See https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2 .

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how to log in to the admin portal to take control of my account

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